Customer Coordinator

Autograph Recruitment; Chepstow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Autograph Recruitment in Chepstow is looking for a Customer Coordinator to join a growing team as a Full-Time Permanent position. You will manage a portfolio of customers, build lasting relationships and act as a key contact to ensure excellent service.

You’ll handle enquiries by phone and email, understand customer needs, and work with internal teams to deliver solutions and drive account growth. The role offers real opportunities to develop into broader account management responsibilities.

Qualifications

• experience in customer service, account management, sales or a similar relationship-focused role
• Enjoys speaking to people and building genuine relationships
• Has a confident and professional telephone manner
• Is organised and able to manage multiple priorities
• Takes ownership rather than waiting to be told what to do
• Has excellent attention to detail
• Is naturally curious and enjoys understanding what customers need
• Wants to develop their career and take on more responsibility

Responsibilities

• Managing and developing relationships with new and existing customers
• Handling customer enquiries via phone and email
• Understanding customer requirements and finding the right solutions
• Following up on enquiries and opportunities
• Identifying opportunities to develop existing accounts
• Working closely with internal teams to make sure everything runs smoothly
• Keeping customer information and records accurate and up to date
• Supporting wider sales, account management and business development activity

Skills

Customer service

Account management

Sales

Relationship building

Organisational skills

Telephone manner

Attention to detail

Job description

Customer Coordinator / Account Manager

£29,000

Chepstow

Full-Time Permanent

Are you someone who genuinely enjoys speaking to customers, building relationships and making things happen?

Do you want a role where you're more than just answering the phone and responding to emails?

Autograph Recruitment are working with a successful, growing business in Chepstow that is looking for a Customer Coordinator to join their team.

With an impressive UK and international customer base, this is a business that is continuing to grow and they want someone who can grow with them.

What will you be doing?

You’ll become a key point of contact for a portfolio of customers, making sure they receive a brilliant experience while looking for ways to strengthen and develop those relationships.

Your day-to-day will include:

• Managing and developing relationships with new and existing customers
• Handling customer enquiries via phone and email
• Understanding customer requirements and finding the right solutions
• Following up on enquiries and opportunities
• Identifying opportunities to develop existing accounts
• Working closely with internal teams to make sure everything runs smoothly
• Keeping customer information and records accurate and up to date
• Supporting wider sales, account management and business development activity

What kind of person are they looking for?

You don't need to tick every box, but you'll need to beconfident, personable and commercially minded.

We're looking for someone who:

• Has experience in customer service, account management, sales or a similar relationship-focused role
• Enjoys speaking to people and building genuine relationships
• Has a confident and professional telephone manner
• Is organised and able to manage multiple priorities
• Takes ownership rather than waiting to be told what to do
• Has excellent attention to detail
• Is naturally curious and enjoys understanding what customers need
• Wants to develop their career and take on more responsibility

Why consider it?

This isn't a traditional customer service role where you're simply working through a queue of enquiries.

You’ll have the opportunity to own customer relationships, develop accounts and become an important part of a growing business, with the potential to progress your career further across account management and business development.