Account Manager

Autograph Recruitment; Chepstow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Autograph Recruitment are partnered with a local Chepstow business to recruit an Account Manager. You will develop and maintain relationships with clients, identify and close new business opportunities, and provide outstanding customer support in a fast-paced environment.

The role offers a competitive £30,000 base plus bonus and benefits and is full-time. You'll join a busy team, handle enquiries by phone and email, work across departments to ensure client satisfaction, and play a key part in

Qualifications

• Previous experience in account management and delivering great customer service.
• Personable telephone manner and ability to work under pressure.
• Able to identify opportunities and maintain client relationships.

Responsibilities

• Develop and maintain relationships with key clients.
• Identify and close new business opportunities.
• Provide a focused and friendly service to customers and prospects.
• Negotiate contracts and resolve customer issues.
• Handle enquiries by telephone and email, providing excellent customer support.
• Track and report on account performance.
• Provide timely and accurate responses to enquiries.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Account management experience

Excellent customer service

Communication skills

Teamwork

Organised

Patient and tactful

Commercial awareness

Job description

Account Manager

£30,000 + Bonus + Benefits

Chepstow

Autograph Recruitment are delighted to be partnered with a local business in Chepstow who are currently experiencing significant growth. With national, and international presence, my client s ambition is to simplify their customer s lives thanks to their customised solutions. They are seeking a full time Account Manager to join their well-established, busy team.

The successful candidate required to have previous experience in account management, delivering great customer service with a personable telephone manner. Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual, and flexible in order to uphold the company s admirable reputation.

You will be responsible for developing and maintaining relationships with clients, identifying and closing new business opportunities, and providing excellent customer support.

Key Responsibilities:

• Develop and maintain relationships with key clients
• Identify and close new business opportunities
• Providing a focused and friendly service to all customers and prospects
• Negotiate contracts and resolve customer issues
• Handling a range of enquiries from customers by telephone and email, providing excellent customer support
• Track and report on account performance
• Provide a timely and accurate response to enquiries
• Work with other departments to ensure customer satisfaction

Key Skills:

• Previous experience in a similar role
• Excellent customer service, telephone manner and organisation skills
• Communication skills and the ability to work as a team as well as on own initiative
• Patient and tactful
• Commercially minded
• Can work as a part of a team as well as acting on own initiative, strategically