Account Manager

Autograph Recruitment Ltd; Chepstow; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Autograph Recruitment Ltd is excited to partner with a Chepstow-based client experiencing growth to recruit a dedicated Account Manager. The role focuses on maintaining client relationships, delivering excellent service by phone, and identifying new business opportunities.

You will manage key accounts, handle inquiries via phone and email, and work with internal teams to ensure customer satisfaction. The package includes £30,000 base salary plus bonus and benefits; full-time, on-site role in

Qualifications

• Experience in account management and delivering great customer service.
• Excellent telephone manner and communication skills.
• Ability to identify opportunities and manage client relationships.

Responsibilities

• Develop and maintain relationships with key clients
• Identify and close new business opportunities
• Provide a focused and friendly service to all customers
• Negotiate contracts and resolve customer issues
• Handle enquiries by telephone and email with excellent support
• Track and report on account performance
• Collaborate with other departments to ensure customer satisfaction

Skills

Account management

Customer service

Telephone manner

Communication skills

Commercial awareness

Job description

Account Manager

£30,000 + Bonus + Benefits

Chepstow

Autograph Recruitment are delighted to be partnered with a local business in Chepstow who are currently experiencing significant growth. With national, and international presence, my client's ambition is to simplify their customer's lives thanks to their customised solutions. They are seeking a full time Account Manager to join their well-established, busy team.

The successful candidate required to have previous experience in account management, delivering great customer service with a personable telephone manner. Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual, and flexible in order to uphold the company's admirable reputation.

You will be responsible for developing and maintaining relationships with clients, identifying and closing new business opportunities, and providing excellent customer support.

Key Responsibilities:

• Develop and maintain relationships with key clients


• Identify and close new business opportunities


• Providing a focused and friendly service to all customers and prospects


• Negotiate contracts and resolve customer issues


• Handling a range of enquiries from customers by telephone and email, providing excellent customer support


• Track and report on account performance


• Provide a timely and accurate response to enquiries


• Work with other departments to ensure customer satisfaction

Key Skills:

• Previous experience in a similar role


• Excellent customer service, telephone manner and organisation skills


• Communication skills and the ability to work as a team as well as on own initiative


• Patient and tactful


• Commercially minded


• Can work as a part of a team as well as acting on own initiative, strategically