Customer Contact Specialist: Own & Resolve Every Query

MPJ Recruitment; Clayton West; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Full training

Career progression

Supportive team environment

Job summary

MPJ Recruitment seeks a Customer Contact Advisor for Clayton. You will support customers by phone, email and web chat, taking ownership of enquiries and delivering first-time resolutions, while working with internal teams to resolve issues quickly.

This full-time role offers up to £30k DOE, 25 days holiday plus bank holidays, full training and ongoing development, and clear career progression within a supportive team.

Qualifications

• Confident and organised with a genuine passion for customer service.
• Thrives in a fast-paced environment and enjoys problem solving.
• Works well in a collaborative team.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Encourage usage of digital self-service options.
• Work towards and exceed team KPIs.
• Contribute ideas to improve services and customer experience.

Job description

MPJ Recruitment seeks a Customer Contact Advisor for Clayton. You will support customers by phone, email and web chat, taking ownership of enquiries and delivering first-time resolutions, while working with internal teams to resolve issues quickly.

This full-time role offers up to £30k DOE, 25 days holiday plus bank holidays, full training and ongoing development, and clear career progression within a supportive team.