Customer Contact Advisor

Mpj Recruitment; West Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full training

Career progression

Supportive team

Job summary

Mpj Recruitment in England, West Yorkshire (Clayton West) is seeking a Customer Contact Advisor to support customers across phone, email and web chat. You will own each enquiry, delivering first-time resolutions and helping customers navigate digital self-service options.

Ideal candidates are confident, organized and passionate about customer service, thriving in a fast-paced environment and working well within a collaborative team setting. Full training and development are provided.

Qualifications

• Confident and genuinely passionate about customer service.
• Thrive in a fast-paced environment and enjoy solving problems.
• Works well as part of a collaborative team.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Work with internal teams to resolve issues quickly and effectively.
• Help customers get the most from digital self-service options.
• Work towards and exceed team KPIs.
• Share ideas to improve our services and customer experience.

Skills

Customer service

Problem solving

Organised

Teamwork

Communication

Job description

Are you passionate about delivering great customer service and finding solutions? We're looking for a Customer Contact Advisor to join our busy and supportive Operations Team.

You'll be a key point of contact for customers, handling everything from account queries and appointments to technical questions and complaints. Most importantly, you'll take ownership of each enquiry and see it through from start to finish.

What you'll be doing

• Supporting customers via phone, email and web chat
• Taking ownership of enquiries and delivering first-time resolutions
• Handling customer queries and complaints professionally
• Working with internal teams to resolve issues quickly and effectively
• Helping customers get the most from digital self-service options
• Working towards and exceeding team KPIs
• Sharing ideas to improve our services and customer experience

What we're looking for

We're looking for someone who is confident, organised and genuinely passionate about customer service. You'll thrive in a fast-paced environment, enjoy solving problems and work well as part of a collaborative team.

What's in it for you?

• Up to £30k DOE
• Full training and ongoing development
• Career progression opportunities
• Supportive team environment

If you're looking for a role where you can make a real difference, develop your skills and be part of a great team, we'd love to hear from you.

Customer Contact Advisor England, West Yorkshire, Clayton West