Multi-Channel Customer Advisor – Quick Resolutions

Mpj Recruitment; West Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full training

Career progression

Supportive team

Job summary

Mpj Recruitment in England, West Yorkshire (Clayton West) is seeking a Customer Contact Advisor to support customers across phone, email and web chat. You will own each enquiry, delivering first-time resolutions and helping customers navigate digital self-service options.

Ideal candidates are confident, organized and passionate about customer service, thriving in a fast-paced environment and working well within a collaborative team setting. Full training and development are provided.

Qualifications

• Confident and genuinely passionate about customer service.
• Thrive in a fast-paced environment and enjoy solving problems.
• Works well as part of a collaborative team.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Work with internal teams to resolve issues quickly and effectively.
• Help customers get the most from digital self-service options.
• Work towards and exceed team KPIs.
• Share ideas to improve our services and customer experience.

Skills

Customer service

Problem solving

Organised

Teamwork

Communication

Job description

Mpj Recruitment in England, West Yorkshire (Clayton West) is seeking a Customer Contact Advisor to support customers across phone, email and web chat. You will own each enquiry, delivering first-time resolutions and helping customers navigate digital self-service options.

Ideal candidates are confident, organized and passionate about customer service, thriving in a fast-paced environment and working well within a collaborative team setting. Full training and development are provided.