Customer Contact Executive - Temp to Perm, Weekly Pay

Office Angels Limited; Crawley; Presencial; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

28 days paid annual leave

Pension scheme with employer contrib.

Eye care vouchers and VDU glasses

Dedicated consultant support

Access to permanent opportunities and面

Descripción de la vacante

Office Angels in Crawley is seeking a Customer Contact Executive to join a busy team. You will spend a large portion of your day on the phone, handling inbound and outbound calls, gathering information and progressing cases to resolution.

This full-time, onsite role offers UK temp-to-perm potential and reputable weekly pay. You will build rapport with customers, ensure accurate data capture, and use multiple channels to keep cases moving.

Formación

• Previous experience within a call centre, contact centre, customer service or telephone-based role.
• Confident speaking with customers and managing a high volume of calls.
• Excellent communication and listening skills.
• Strong customer service focus with the ability to build rapport quickly.
• Comfortable handling sensitive conversations professionally and empathetically.
• Good attention to detail and accurate data entry skills.
• Competent IT skills and confidence using multiple systems.
• Positive attitude and ability to work effectively within a fast-paced team environment.

Responsabilidades

• Make a high volume of outbound calls to customers and third parties to obtain information and progress cases.
• Handle inbound customer enquiries professionally and efficiently.
• Build rapport with customers whilst delivering an excellent customer experience.
• Take ownership of customer queries and work proactively towards resolution.
• Keep customers informed with regular updates throughout the process.
• Communicate via telephone, email, text and other channels where required.
• Obtain and verify important information from customers and third parties.
• Ask relevant questions to accurately assess each case.
• Ensure all conversations are handled professionally, empathetically and in line with company procedures.
• Manage follow-up calls and ongoing customer contact to ensure cases progress without delay.
• Accurately update customer records following every interaction.
• Log call outcomes and maintain clear case notes on internal systems.
• Ensure customer information is recorded correctly and kept up to date.
• Complete any supporting administration associated with customer cases.
• Participate in team meetings and contribute to a positive working environment.
• Work collaboratively with colleagues to deliver excellent customer outcomes.
• Support wider team activity during busy periods when required.

Conocimientos

Call centre experience

Customer service

Telephone communication

Data entry

Empathetic communication

Attention to detail

Descripción del empleo

Office Angels in Crawley is seeking a Customer Contact Executive to join a busy team. You will spend a large portion of your day on the phone, handling inbound and outbound calls, gathering information and progressing cases to resolution.

This full-time, onsite role offers UK temp-to-perm potential and reputable weekly pay. You will build rapport with customers, ensure accurate data capture, and use multiple channels to keep cases moving.