Customer Contact Executive - Immediate Start

Confidential; Crawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

28 days paid annual leave

Pension scheme with employer-contribs

Eye care vouchers/VDU glasses support

Dedicated consultant support

Access to permanent opportunities &amp

Job summary

Confidential in Crawley is seeking a Customer Contact Executive to join a busy team on a temporary-to-permanent contract. You will handle a high volume of calls, gathering information and progressing cases, with a focus on delivering excellent customer service.

This role is Monday to Friday, 9:00am to 5:00pm, onsite, with weekly pay and a benefits package through Office Angels.

Qualifications

• Previous experience in a call centre, contact centre, customer service or telephone-based role.
• Confident speaking with customers and managing a high volume of calls.
• Excellent communication and listening skills.
• Strong customer service focus with the ability to build rapport quickly.
• Comfortable handling sensitive conversations professionally and empathetically.
• Good attention to detail and accurate data entry skills.
• Competent IT skills and confidence using multiple systems.
• Positive attitude and ability to work effectively within a fast-paced team environment.

Responsibilities

• Make a high volume of outbound calls to customers and third parties to obtain information and progress cases.
• Handle inbound customer enquiries professionally and efficiently.
• Build rapport with customers whilst delivering an excellent customer experience.
• Take ownership of customer queries and work proactively towards resolution.
• Keep customers informed with regular updates throughout the process.
• Communicate via telephone, email, text and other channels where required.
• Obtain and verify important information from customers and third parties.
• Ask relevant questions to accurately assess each case.
• Ensure all conversations are handled professionally, empathetically and in line with company procedures.
• Manage follow-up calls and ongoing customer contact to ensure cases progress without delay.
• Accurately update customer records following every interaction.
• Log call outcomes and maintain clear case notes on internal systems.
• Ensure customer information is recorded correctly and kept up to date.
• Complete any supporting administration associated with customer cases.
• Participate in team meetings and contribute to a positive working environment.
• Work collaboratively with colleagues to deliver excellent customer outcomes.
• Support wider team activity during busy periods when required.

Skills

Call centre experience

Strong communication

Empathetic listening

Data entry accuracy

IT systems proficiency

Tools

CRM software

Job description

Customer Contact Executive

Location: Crawley

Hours: Monday to Friday, 9:00am - 5:00pm (Full Time, Onsite)

Pay: 12.83 per hour

Contract: Temp to Perm

Join a Busy Customer Contact Team

Are you confident on the phone and enjoy helping customers? We're looking for a proactive and personable Customer Contact Executive to join a growing team in Crawley.

This is a fast-paced role where you'll spend a large proportion of your day speaking with customers and third parties over the phone, gathering information, resolving queries and ensuring cases continue to progress smoothly. If you thrive in a customer-focused environment and enjoy building rapport with people, we'd love to hear from you.

The Role

As a Customer Contact Executive, you'll be responsible for managing a high volume of inbound and outbound calls, supporting customers throughout their journey and ensuring all information is accurately captured and recorded.

Customer Contact & Case Progression

• Make a high volume of outbound calls to customers and third parties to obtain information and progress cases.
• Handle inbound customer enquiries professionally and efficiently.
• Build rapport with customers whilst delivering an excellent customer experience.
• Take ownership of customer queries and work proactively towards resolution.
• Keep customers informed with regular updates throughout the process.
• Communicate via telephone, email, text and other channels where required.

Call Handling & Information Gathering

• Obtain and verify important information from customers and third parties.
• Ask relevant questions to accurately assess each case.
• Ensure all conversations are handled professionally, empathetically and in line with company procedures.
• Manage follow-up calls and ongoing customer contact to ensure cases progress without delay.

Record Keeping & Administration

• Accurately update customer records following every interaction.
• Log call outcomes and maintain clear case notes on internal systems.
• Ensure customer information is recorded correctly and kept up to date.
• Complete any supporting administration associated with customer cases.

Team Support

• Participate in team meetings and contribute to a positive working environment.
• Work collaboratively with colleagues to deliver excellent customer outcomes.
• Support wider team activity during busy periods when required.

What We're Looking For

• Previous experience within a call centre, contact centre, customer service or telephone-based role.
• Confident speaking with customers and managing a high volume of calls.
• Excellent communication and listening skills.
• Strong customer service focus with the ability to build rapport quickly.
• Comfortable handling sensitive conversations professionally and empathetically.
• Good attention to detail and accurate data entry skills.
• Competent IT skills and confidence using multiple systems.
• Positive attitude and ability to work effectively within a fast-paced team environment.

Additional Benefits of Working Through Office Angels

• Weekly pay.
• 28 days paid annual leave (based on accrual).
• Pension scheme with employer contributions.
• Eye care vouchers and contribution towards VDU glasses where applicable.
• Dedicated consultant support throughout your assignment.
• Access to permanent opportunities and interview coaching whilst temping.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.