Customer Complaints & Resolutions Specialist

Venatu Consulting Ltd; Lincoln; On-site; GBP 27,000; Full time

Job summary

A recruitment consultancy in Lincoln is seeking an experienced Complaints and Resolutions Handler to manage customer complaints effectively. In this role, you will take ownership of a portfolio of complaints, ensuring fair treatment and thorough investigations. The ideal candidate will have strong communication skills and previous complaint handling experience. This position offers a competitive salary of £26,156 per annum with opportunities for bonuses, along with benefits including health access after 1 year and a free gym onsite.

Benefits

Access to health & discount platform after 1 year of service

Individual training

EE discount

Staff Discount (after 1 year service)

Eye care vouchers

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments throughout the day

Two subsidised canteens

Fantastic progression opportunities with real success stories

Customer Service Employee of the Month awards

Qualifications

• Excellent communication skills.
• Previous Complaints and Resolution experience.
• Knowledge of ADR and Section 75.
• Ability to take ownership of customer queries and maintain confidentiality.
• Excellent IT Literacy.
• Flexibility with working hours and overtime, including weekends and evenings when required.

Responsibilities

• Owning and proactively resolving customer and third-party complaints and compensation claims.
• Looking after 35 to 45 customers at one time.
• Following company policies.
• Ensuring fair treatment of customers at all times.
• Completing thorough and objective investigations.
• Assisting stores with related queries or concerns.

Job description

A recruitment consultancy in Lincoln is seeking an experienced Complaints and Resolutions Handler to manage customer complaints effectively. In this role, you will take ownership of a portfolio of complaints, ensuring fair treatment and thorough investigations. The ideal candidate will have strong communication skills and previous complaint handling experience. This position offers a competitive salary of £26,156 per annum with opportunities for bonuses, along with benefits including health access after 1 year and a free gym onsite.