Customer & Communications Planning Manager

AXA UK; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance and financial services company in London is seeking a Customer and Communications Planning Manager to oversee the coordination between teams and ensure alignment with business priorities. The role involves developing integrated plans, managing budgets, and leading process improvement initiatives. Ideal candidates should have extensive experience in planning and operations, strong stakeholder engagement skills, and a background in marketing or communications. The company offers a competitive salary and flexible working arrangements.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private health cover

28 days annual leave plus Bank Holidays

Opportunity to buy/sell extra days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Proven experience in planning, operations, or programme management in a complex environment.
• Strong understanding of marketing, brand, communications, or sustainability functions.
• Ability to lead process change and introduce new tools or technologies.

Responsibilities

• Lead development and delivery of integrated plans across all teams.
• Oversee prioritization of activities ensuring high-impact initiatives.
• Implement measurement frameworks to track performance and value delivered.

Skills

Planning and operations

Stakeholder engagement

Budget management

Program management

Cross-functional collaboration

Job description

Description

We\'ve got an opportunity for a Customer and Communications Planning Manager to join AXA UK. You\'ll be responsible for ensuring the Customer, Brand, Communications and Sustainability teams in the Customer and Communications function operates in a joined up, efficient and business aligned way.

You\'ll connect activity across multiple teams and translate business requirements into clear and prioritised plans. You\'ll embed operational excellence to drive effectiveness and efficiency by overseeing planning, budget management, measurement and transformation initiatives.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\'ll work at least two days a week (40%) away from home, moving to three days a week (60%) towards the end of 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We\'re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you\'ll be doing

• Lead the development and delivery of an integrated plan, joining up activities across all teams to maximise business impact.
• Oversee intake and prioritisation of activities across the function, ensuring resources are allocated to the highest-value initiatives.
• Embed consistent ways of working, tools, and processes across the function to drive efficiency, quality, and speed of delivery.
• Implement and manage robust measurement frameworks to track performance, assess impact, and demonstrate value delivered to business lines.
• Use insights and data to make evidence-based recommendations for optimising activities.
• Manage consolidated budget, working with finance and team leads to ensure effective allocation, tracking, and optimisation of resources.
• Lead transformation projects to introduce new capabilities, tools, and processes that improve delivery, measurement, and impact.
• Identify and implement new technologies and workflows that enable the function to operate more effectively.
• Ensure ongoing communication of plans, priorities, and progress to maintain alignment and engagement.
• Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we\'re able to effectively manage interest. Therefore, if you\'re interested in joining us at AXA, please don\'t hesitate to apply.

What you\'ll bring

• Proven experience in planning, operations, or programme management in a complex, multi-functional environment.
• Strong understanding of marketing, brand, communications, customer, or sustainability functions.
• Demonstrated ability to join up multiple workstreams, manage budgets, and drive alignment with business priorities.
• Strong stakeholder engagement skills, with a track record of translating business requirements into actionable plans.
• Experience in intake and prioritisation processes, measurement frameworks, and driving efficiencies.
• Ability to lead process change and successfully introduce new tools or technologies.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we\'re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the \"apply for this job\" button, you\'ll then need to log in or create a profile to submit your CV. We\'re proud to be an Equal Opportunities Employer and don\'t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we\'re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA\'s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you\'ve got heaps of experience and qualifications behind you, or you\'re just starting out, we\'ll give you the support and opportunities to help you grow and develop with confidence.