Test Centre Associate - Flexible Shifts & Customer Service

Reed; Nottingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Reed in Partnership in Nottingham is seeking a Test Centre Associate to invigilate exams and deliver tests within the DVSA programme. You will provide excellent customer service, check candidate IDs, and ensure test integrity and security across shifts.

The role supports flexible patterns (part-time or occasional shifts) with a range of time slots, including mornings, afternoons, evenings and Saturdays. A full UK driving licence is preferred and candidates must stay adaptable and accurate.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Full UK driving licence preferred.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask.
• Experience in working with diverse customer groups.
• Excellent judgement and decision-making skills.
• Flexibility in working hours including evenings and Saturdays.

Responsibilities

• Providing a high level of customer service.
• Checking candidates' ID documents and booking them in on the system.
• Ensuring the integrity and security of tests.
• Supervision and invigilation of tests.
• Explaining the test process and supporting queries.
• Reviewing tests and test centre schedules.
• Performing daily test centre opening and closing procedures.
• Ensuring the centre meets candidate needs under Equality Act and diversity policy.
• Reporting incidents that could impact testing.

Skills

Customer service experience

Attention to detail

Multitasking

Calm under pressure

Communication skills

Job description

Reed in Partnership in Nottingham is seeking a Test Centre Associate to invigilate exams and deliver tests within the DVSA programme. You will provide excellent customer service, check candidate IDs, and ensure test integrity and security across shifts.

The role supports flexible patterns (part-time or occasional shifts) with a range of time slots, including mornings, afternoons, evenings and Saturdays. A full UK driving licence is preferred and candidates must stay adaptable and accurate.