Customer-Centric Store Leader & Coach

The Boots Company PLC; Cirencester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Wellbeing support

Job summary

Boots is seeking an Assistant Manager in Cirencester to lead a store team, deliver strong performance and exceptional customer care on the shop floor. You’ll coach staff, manage rotas, and ensure safe, compliant operations while driving commercial results.

You’ll report to the Store Manager and own day-to-day running, stocks, audits and loss prevention. This hands-on role requires leadership, communication and a proactive approach to customer service and business targets.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• Clear understanding of compliance, safety and operational standards.
• Collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Coaching

Organisational skills

Compliance awareness

Data-driven decisions

Customer focus

Education

NVQ2 in Pharmacy Services or equivalent

Tools

Pharmacy systems

Job description

Boots is seeking an Assistant Manager in Cirencester to lead a store team, deliver strong performance and exceptional customer care on the shop floor. You’ll coach staff, manage rotas, and ensure safe, compliant operations while driving commercial results.

You’ll report to the Store Manager and own day-to-day running, stocks, audits and loss prevention. This hands-on role requires leadership, communication and a proactive approach to customer service and business targets.