Service Advisor

Vertu Motors plc; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Rewards platform with cash back and

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Gloucester is seeking a Service Advisor to join our well established team. We offer a competitive basic salary up to £35,000 per annum plus company benefits depending on experience.

You will act as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels remain outstanding. We value previous customer facing service experience, excellent communication and relationship-building skills, and the ability to work in a fast-paced environment while

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair of their vehicle.
• Upsell additional products where appropriate and follow up with customers to ensure satisfaction.

Skills

Customer service

Communication skills

Relationship management

Job description

Vertu Ford Gloucester

Here at Vertu Ford Gloucester, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a competitive basic salary up to £35,000 per annum plus company benefits depending on experience.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.