Service Advisor - Customer Care & Workshop Liaison

Vertu Motors plc; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Rewards platform with cash back and

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Gloucester is seeking a Service Advisor to join our well established team. We offer a competitive basic salary up to £35,000 per annum plus company benefits depending on experience.

You will act as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels remain outstanding. We value previous customer facing service experience, excellent communication and relationship-building skills, and the ability to work in a fast-paced environment while

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair of their vehicle.
• Upsell additional products where appropriate and follow up with customers to ensure satisfaction.

Skills

Customer service

Communication skills

Relationship management

Job description

Vertu Ford Gloucester is seeking a Service Advisor to join our well established team. We offer a competitive basic salary up to £35,000 per annum plus company benefits depending on experience.

You will act as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels remain outstanding. We value previous customer facing service experience, excellent communication and relationship-building skills, and the ability to work in a fast-paced environment while