Customer-Centric Service Advisor | Car Care & Bookings

Greenhous Group; Shrewsbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank HOLID

Company Sick Pay That Increases With 1

Pension With Greenhous Contribution

Career Development Opportunities

Employee Discounts On A Range Of P& S

On-Site Parking (Site Specific)

Cycle To Work Scheme

EAP Employee Assistance Program

Job summary

Greenhous Jaecoo Shrewsbury is seeking a friendly Service Advisor to join our busy Aftersales team. As the first point of contact for customers, you will manage bookings, liaise with workshop staff, and keep customers updated through each stage of servicing and repair.

The role requires strong customer service skills, excellent communication, and the ability to upsell where appropriate. Salary is £29,741 per year, plus bonus up to £34,000, with Monday–Friday hours and 45 hours per week.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within automotive is preferred.
• Excellent communication and interpersonal skills.
• Demonstrated passion for delivering exceptional customer service.

Responsibilities

• Welcome customers and manage service and repair bookings professionally.
• Record customer requirements and prepare job cards for workshop.
• Liaise with technicians for timely vehicle progress updates.
• Explain repairs and costs clearly and confidently.
• Handle enquiries promptly and professionally.
• Upsell service plans and vehicle health checks where appropriate.
• Process invoices, payments and service documentation accurately.
• Coordinate vehicle handovers and ensure excellent customer experience.
• Build relationships to encourage repeat business.
• Support Aftersales team to hit workshop targets.

Skills

Customer service

Communication skills

Upsell ability

IT skills

Dealer management system

Tools

Dealer Management System

Job description

Greenhous Jaecoo Shrewsbury is seeking a friendly Service Advisor to join our busy Aftersales team. As the first point of contact for customers, you will manage bookings, liaise with workshop staff, and keep customers updated through each stage of servicing and repair.

The role requires strong customer service skills, excellent communication, and the ability to upsell where appropriate. Salary is £29,741 per year, plus bonus up to £34,000, with Monday–Friday hours and 45 hours per week.