Service Advisor

Greenhous Group; Shrewsbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank HOLID

Company Sick Pay That Increases With 1

Pension With Greenhous Contribution

Career Development Opportunities

Employee Discounts On A Range Of P& S

On-Site Parking (Site Specific)

Cycle To Work Scheme

EAP Employee Assistance Program

Job summary

Greenhous Jaecoo Shrewsbury is seeking a friendly Service Advisor to join our busy Aftersales team. As the first point of contact for customers, you will manage bookings, liaise with workshop staff, and keep customers updated through each stage of servicing and repair.

The role requires strong customer service skills, excellent communication, and the ability to upsell where appropriate. Salary is £29,741 per year, plus bonus up to £34,000, with Monday–Friday hours and 45 hours per week.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within automotive is preferred.
• Excellent communication and interpersonal skills.
• Demonstrated passion for delivering exceptional customer service.

Responsibilities

• Welcome customers and manage service and repair bookings professionally.
• Record customer requirements and prepare job cards for workshop.
• Liaise with technicians for timely vehicle progress updates.
• Explain repairs and costs clearly and confidently.
• Handle enquiries promptly and professionally.
• Upsell service plans and vehicle health checks where appropriate.
• Process invoices, payments and service documentation accurately.
• Coordinate vehicle handovers and ensure excellent customer experience.
• Build relationships to encourage repeat business.
• Support Aftersales team to hit workshop targets.

Skills

Customer service

Communication skills

Upsell ability

IT skills

Dealer management system

Tools

Dealer Management System

Job description

Greenhous Jaecoo Shrewsbury is looking for a friendly, professional and customer-focused Service Advisor to join our busy Aftersales team.

As the first point of contact for our customers, you'll play a key role in delivering an outstanding customer experience from booking through to vehicle collection. You'll work closely with our workshop team, ensuring repairs and servicing are completed efficiently while keeping customers informed every step of the way.

If you're passionate about customer service, thrive in a fast-paced environment and enjoy building lasting relationships, we'd love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary: £29,741 per annum, plus bonus (OTE up to £34,000)

Hours: Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities:

• Welcome customers and manage all service and repair bookings professionally and efficiently.

• Accurately record customer requirements and prepare job cards for the workshop.

• Liaise with technicians to provide customers with timely updates on vehicle progress.

• Explain repair work and associated costs clearly and confidently.

• Ensure all customer enquiries are handled promptly and professionally.

• Promote and upsell additional products and services where appropriate, including service plans and vehicle health checks.

• Process invoices, payments and service documentation accurately.

• Coordinate vehicle handovers, ensuring customers receive an excellent experience.

• Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.

• Work closely with the Aftersales team to ensure workshop efficiency and service targets are achieved.

Ideally, we are looking for:

• Previous experience as a Service Advisor or in a customer service role within the automotive industry.

• Excellent communication and interpersonal skills.

• A genuine passion for delivering exceptional customer service.

• Strong organisational skills with the ability to manage multiple tasks in a busy environment.

• Good IT skills and experience using dealership management systems (preferred but not essential).

• The ability to work well under pressure while maintaining accuracy and attention to detail.

• A proactive, positive and professional attitude.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays

• Company Sick Pay That Increases With Length Of Service

• Pension With Greenhous Contribution

• Career Development Opportunities

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• Qualified Mental Health First Aiders

• Free Will Writing Service

• Free Mortgage Advice Service

• Free Eye Tests For VDU Users

• Free Flu jabs if you are ineligible through the NHS

• On-Site Parking (Site Specific)

• Cycle To Work Scheme

• EAP Employee Assistance Program

Who are we:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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