Customer-Centric Office Administrator

Weareoa; Waltham Cross; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

20 days annual leave

8 bank holidays

Established team

Varied administrative role

Skills development opportunities

Job summary

Weareoa is seeking an Administrator to join our client’s established team in Waltham Cross. The role suits an organized, customer-focused individual who thrives in a busy office and provides a high level of service.

You will coordinate removal surveys, process invoices and payments, maintain records in Moveware, and support the wider branch to ensure smooth operations. Hours are 9am to 5pm, with a salary of £24,000–£27,000 depending on experience.

Qualifications

• Previous administrative or office-based experience would be beneficial.
• Good verbal and written communication skills.
• Reasonable IT skills with the ability to learn and use computer systems effectively.
• Strong organisational skills and attention to detail.
• Good interpersonal skills and a customer-focused approach.
• Ability to work efficiently and independently, using initiative.

Responsibilities

• Act as a main point of contact for customers contacting the branch by telephone, email or in person.
• Support customers throughout the process leading up to their house move, providing clear communication and a professional service.
• Arrange home and video removal surveys for customers with the branch surveyor.
• Input and maintain accurate customer information on the branch computer system, Moveware.
• Prepare and process invoices for removal and storage services.
• Take card payments over the telephone, ensuring transactions are handled accurately and professionally.
• Set up and manage storage customers on the computer system, maintaining accurate records.
• Ensure corporate client administration requirements are followed and completed within the required timescales.

Tools

Moveware

Job description

Weareoa is seeking an Administrator to join our client’s established team in Waltham Cross. The role suits an organized, customer-focused individual who thrives in a busy office and provides a high level of service.

You will coordinate removal surveys, process invoices and payments, maintain records in Moveware, and support the wider branch to ensure smooth operations. Hours are 9am to 5pm, with a salary of £24,000–£27,000 depending on experience.