Customer‑Focused Office Administrator

Job Advert; Waltham Cross; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Team environment

Customer contact

Skills development

Job summary

OA is recruiting an Administrator to join our client’s established team based in Waltham Cross. This is an excellent opportunity for an organised and customer-focused administrator who enjoys working in a busy office environment and providing a high level of customer service.

As Administrator, you will play a key role in the day-to-day running of the branch, acting as a main point of contact for customers before their house move.

Qualifications

• Previous administrative or office-based experience would be beneficial.
• Good verbal and written communication skills.
• Reasonable IT skills, with the ability to learn and use computer systems effectively.

Responsibilities

• Act as a main point of contact for customers contacting the branch by telephone, email or in person.
• Support customers throughout the process leading up to their house move, providing clear communication and a professional service.
• Arrange home and video removal surveys for customers with the branch surveyor.
• Input and maintain accurate customer information on the branch computer system, Moveware.
• Prepare and process invoices for removal and storage services.
• Take card payments over the telephone, ensuring transactions are handled accurately and professionally.
• Set up and manage storage customers on the computer system, maintaining accurate records.
• Ensure corporate client administration requirements are followed and completed within the required timescales.
• Liaise with overseas partners to assist with customs clearance for international removals.
• Scan, check and maintain completed crew paperwork, ensuring all documentation is accurate and up to date.
• Maintain the electronic filing system and ensure records are organised and easily accessible.
• Manage insurance claims, acting as a point of contact between customers and insurance companies.
• Prepare and send marketing mailshots to prospective customers.
• Ensure all company procedures, legal requirements and instructions are followed at all times.
• Work in accordance with company Health & Safety policies and procedures.
• Provide general administrative support to the Branch Manager and wider office team as required.
• Maintain a professional, polite and courteous approach when dealing with customers, colleagues and external contacts.
• Undertake any other reasonable duties required to support the smooth running of the branch.

Skills

Customer service

Organisational skills

Communication

IT skills

Teamwork

Attention to detail

Interpersonal skills

Problem solving

Tools

Moveware

Job description

OA is recruiting an Administrator to join our client’s established team based in Waltham Cross. This is an excellent opportunity for an organised and customer-focused administrator who enjoys working in a busy office environment and providing a high level of customer service.

As Administrator, you will play a key role in the day-to-day running of the branch, acting as a main point of contact for customers before their house move.