Frontline Housing & Customer Services Assistant

Douglas City Council; Douglas; On-site; GBP 31,000 - 36,000; Full time

Job summary

Douglas City Council is seeking a Housing Assistant to join the Housing Customer Services team in Douglas. You will deliver a customer-focused front line service, processing enquiries about tenancy, rent payments and maintenance, and provide admin support to housing officers.

The role requires good customer service, confidentiality, and the ability to work both independently and as part of a team.

Qualifications

• Experience in delivering frontline customer service and handling enquiries.
• Understanding of admin processes and ability to organise office operations.
• Ability to observe confidentiality and work on own initiative.

Responsibilities

• Provide a customer-focused frontline housing service and process tenancy enquiries.
• Handle rental payments and maintenance requests while providing admin support.
• Assist housing officers and maintain accurate records and filing.

Skills

Customer service

Office software

Communication

Education

3 GCSEs including English and Mathematics

Tools

MS Office 365

Outlook

Word

Excel

Teams

Job description

Douglas City Council is seeking a Housing Assistant to join the Housing Customer Services team in Douglas. You will deliver a customer-focused front line service, processing enquiries about tenancy, rent payments and maintenance, and provide admin support to housing officers.

The role requires good customer service, confidentiality, and the ability to work both independently and as part of a team.