Customer-Centric Admin & Order Support Specialist

Cathedral Appointments Ltd; Exeter; On-site; GBP 15,750 - 26,250; Full time

Benefits offered by this job

Free onsite parking

28 days holiday

Employee discounts

Ongoing development opportunities

Job summary

Cathedral Appointments Ltd in Exeter is seeking a diligent Business Support Administrator to join a busy support team. This role blends administration, customer service and order processing to ensure a seamless journey from order placement to delivery and after-sales support, with full training provided to help you grow within a growing business.

The role is onsite, 36.25 hours per week over 5 days (including at least one weekend day per month).

Responsibilities

• Respond to customer enquiries via phone, email and online channels, delivering excellent customer service.
• Process customer orders, purchase invoices and maintain accurate records using internal systems.
• Monitor stock levels, supplier lead times and product information to support efficient order fulfilment.
• Manage customer returns, exchanges and order queries promptly and professionally.

Job description

Cathedral Appointments Ltd in Exeter is seeking a diligent Business Support Administrator to join a busy support team. This role blends administration, customer service and order processing to ensure a seamless journey from order placement to delivery and after-sales support, with full training provided to help you grow within a growing business.

The role is onsite, 36.25 hours per week over 5 days (including at least one weekend day per month).