Customer Service Administrator 6987

First Base Employment; Gloucester; On-site; GBP 25,200 - 30,800; Full time

Job summary

First Base Employment in Gloucestershire is seeking a Customer Service Administrator to join their busy commercial team. Based in Quedgeley, the role involves processing orders, handling customer enquiries, and maintaining records.

You will work full time, 8.30 am to 4.30 pm, 5 days out of 7 with weekends on rotation and some weekend shifts from home; salary £28,000 per year and benefits as described. This is a great chance to grow within a supportive business.

Qualifications

• Previous customer service, administration, retail or order processing experience.
• Bright, proactive individuals who are keen to learn and develop skills.
• Willing to build a long-term career within a supportive business.

Responsibilities

• Process customer orders accurately via telephone, email and online systems.
• Be the first point of contact for customer enquiries with excellent service.
• Build relationships with customers and support them through the order process.
• Maintain customer accounts, product information and pricing records.
• Liaise with internal departments to ensure orders are fulfilled efficiently.
• Support the commercial team with general administration and sales support.
• Process customer payments and assist with credit control activities.
• Maintain accurate customer records and databases.
• Assist with promotions, communications and other administrative tasks.
• Ensure all customer information and orders are processed accurately.

Skills

Customer service

Administration

Communication

Organisational skills

Problem-solving

Microsoft Office

Attention to detail

Teamwork

Flexibility

Job description

Customer Service Administrator 6987

Location: Quedgeley, Gloucestershire
Hours: Full Time | Permanent – 8.30 am to 4.30 pm
Working Pattern: 5 days out of 7. You will work at least 2 weekends per month, with weekend shifts normally worked from home. In return, you'll receive 2 days off in lieu during the week.
Salary: £28,000 per annum

Our client is seeking a Customer Service Administrator to join their busy commercial team. This is an excellent opportunity for someone with previous customer service, administration, retail or order processing experience. They’re also open to speaking with bright, proactive individuals who are keen to learn, pick up new skills and build a long-term career within a supportive business.

Key Responsibilities

• Process customer orders accurately via telephone, email and online systems.
• Act as the first point of contact for customer enquiries, providing excellent customer service.
• Build strong relationships with customers and support them throughout the order process.
• Maintain customer accounts, product information and pricing records.
• Liaise with internal departments to ensure orders are fulfilled efficiently.
• Support the commercial team with general administration and sales support.
• Process customer payments and assist with credit control activities.
• Maintain accurate customer records and databases.
• Assist with promotions, customer communications and other administrative tasks.
• Ensure all customer information and orders are processed accurately and efficiently.

Key Skills

• Previous experience in customer service, administration, retail, hospitality, sales support or another customer-facing role.
• A proactive attitude with a genuine willingness to learn.
• Bright, switched on and eager to develop new skills.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft Office and able to learn new systems quickly.
• A positive, can-do approach with excellent problem-solving skills.
• Able to manage a busy workload and prioritise effectively.
• Flexible approach to working a 5 in 7 rota, including at least two weekends per month.
• A reliable team player who enjoys working in a fast-paced environment.

To be considered for this role, please email your CV to [e-mail] or call Katie on 01453 755330.