Customer Service Administrator

Peace Recruitment Group Ltd; Geddington; On-site; GBP 18,000 - 24,000; Part time

Job summary

Peace Recruitment Group Ltd recruits a Customer Service Order Administrator for a part-time, weekday role in Northamptonshire. The role focuses on accurate order processing, cross-department communication and KPI-driven performance in a busy commercial environment.

You will work 27.5 hours per week, Monday to Friday, 9:00am to 3:00pm, supporting planning, supply chain and finance while maintaining systems data and customer liaison.

Qualifications

• Experience in customer service and order processing is essential.
• Familiar with CRM/ERP or order management systems is beneficial.
• Strong eye for detail and ability to communicate with multiple departments.

Responsibilities

• Process customer orders accurately and within agreed timescales.
• Manage orders from receipt through to processing.
• Review orders for pricing, product or delivery issues.
• Handle customer queries and order-related tickets.
• Communicate order issues quickly and effectively with stakeholders.
• Liaise with planning, supply chain, finance and commercial teams.
• Support daily order processing and reporting activities.
• Maintain accurate information across internal systems.
• Help resolve order exceptions and restrictions.
• Work towards individual and team KPIs.
• Support colleagues during periods of holiday or absence.

Skills

Customer service

Order processing

Sales administration

Customer administration

Commercial administration

Supply chain administration

Job description

Customer Service Order Administrator - Part Time

Location: Northamptonshire

Hours: 27.5 hours per week

Working Pattern: Monday to Friday, 9:00am to 3:00pm

Job Type: Permanent, Part-Time

Salary: Competitive, dependent on experience

Are you an organised Customer Service or Order Processing Administrator looking for a part-time position with consistent Monday-to-Friday hours?

We're working with an established business looking to add a Customer Service Order Administrator to its commercial team.

This is a busy, varied position where you'll take responsibility for processing customer orders accurately and efficiently, while working closely with customers and internal teams including supply chain, planning and finance.

What You'll Be Doing

• Processing customer orders accurately and within agreed timescales


• Managing orders from receipt through to processing


• Reviewing orders and identifying any pricing, product or delivery issues


• Managing customer queries and order-related tickets


• Communicating order issues quickly and effectively


• Liaising with planning, supply chain, finance and commercial teams


• Supporting daily order processing and reporting activities


• Maintaining accurate information across internal systems


• Helping resolve order exceptions and restrictions


• Working to individual and team KPIs


• Supporting colleagues during periods of holiday or absence

What We're Looking For

• Customer service


• Order processing / order management


• Sales administration


• Customer administration


• Commercial administration


• Supply chain administration

You’ll need to be highly organised and accurate, with good attention to detail and the confidence to communicate with customers and colleagues across different departments.

Experience using CRM, ERP, order management or customer service systems would be beneficial, although specific system experience isn't essential.

This would be a great opportunity for someone looking for a stable part-time role with consistent weekday hours, while still being part of a busy commercial and customer-focused environment.

Hours are 9:00am to 3:00pm, Monday to Friday.