Client & Sales Support

Sammons Recruitment Ltd; Farnham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sammons Recruitment Ltd is seeking a proactive and detail-oriented Client & Sales Support Administrator to join a growing, friendly team in Farnham. This varied role focuses on supporting customers through the sales process, processing orders and coordinating with internal teams.

You'll deliver excellent customer service, maintain records, raise invoices, and help ensure on-time delivery while identifying improvements to processes and service.

Qualifications

• Experience in sales support, customer service, or order processing.
• Excellent written and verbal communication.
• Strong organisational and time management abilities.
• High level of accuracy and attention to detail.

Responsibilities

• Process customer orders and maintain internal records.
• Send order confirmations and update customers throughout the process.
• Liaise with customers to confirm order and delivery requirements.
• Raise invoices and process customer payments.
• Coordinate requests with internal teams to meet deadlines.
• First point of contact for customer enquiries via phone and email.
• Work with colleagues to fulfil orders efficiently.
• Maintain accurate records and complete administration to a high standard.
• Identify opportunities to improve customer service and internal processes.

Skills

Sales support

Customer service

Administration

Order processing

Communication skills

Organisational skills

Time management

Attention to detail

Microsoft Office

Problem solving

Tools

Internal systems

Job description

We are seeking a proactive and detail‑oriented Client & Sales Support Administrator to join a growing and friendly team. This varied role is ideal for someone who enjoys building relationships, providing excellent customer service and ensuring operations run smoothly behind the scenes.

You’ll be responsible for supporting customers throughout the sales process, processing orders, coordinating with internal teams and helping ensure every order is delivered accurately and on time. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and enjoys being at the heart of a busy office.

Key Responsibilities

• Accurately process customer orders and maintain internal records.
• Send order confirmations and keep customers updated throughout the process.
• Liaise with customers to confirm order and delivery requirements.
• Raise invoices and process customer payments.
• Coordinate customer requests with internal teams to ensure deadlines are met.
• Act as the first point of contact for customer enquiries.
• Respond to queries promptly and professionally via phone and email.
• Work closely with colleagues across the business to ensure orders are fulfilled efficiently.
• Maintain accurate records and ensure all administration is completed to a high standard.
• Identify opportunities to improve customer service and internal processes.

Skills & Experience

• Previous experience in sales support, customer service, administration, order processing or a similar office‑based role.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office and internal computer systems.
• Able to prioritise workload and work effectively under pressure.
• A proactive approach with excellent problem‑solving skills.

Our Ideal Candidate

You’ll be organised, approachable and customer‑focused, with the ability to build positive working relationships and manage multiple tasks at once. You’ll enjoy working as part of a collaborative team and take pride in delivering an excellent experience for both customers and colleagues.

Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.