Booking & Customer Admin Specialist (Exeter)

Blue Arrow; Exeter; On-site; GBP 22,500 - 27,500; Full time

Job summary

Blue Arrow in Central Exeter is seeking an Administrator to join the busy customer service and bookings team. This role focuses on supporting customers, handling booking enquiries, and maintaining accurate records using our booking system.

You will communicate effectively by phone and email, learn quickly, and work with colleagues to ensure smooth day-to-day operations. Immediate start available for highly organised candidates with a proactive attitude.

Qualifications

• Previous administration experience is required.
• Strong customer service and communication skills.
• Proficient with Microsoft Office and booking systems.
• Good attention to detail and organisational abilities.

Responsibilities

• Managing customer enquiries via phone and email
• Processing and managing bookings accurately
• Providing exceptional customer service at all times
• Updating and maintaining customer records
• Assisting with general administrative duties
• Resolving customer queries in a professional and timely manner
• Working closely with colleagues to ensure smooth day-to-day operations
• Learning and using our booking system effectively

Skills

Customer service

Attention to detail

Communication skills

MS Office

Education

Administrative experience

Tools

Booking system

Microsoft Office

Job description

Blue Arrow in Central Exeter is seeking an Administrator to join the busy customer service and bookings team. This role focuses on supporting customers, handling booking enquiries, and maintaining accurate records using our booking system.

You will communicate effectively by phone and email, learn quickly, and work with colleagues to ensure smooth day-to-day operations. Immediate start available for highly organised candidates with a proactive attitude.