Administrator - £13.20 - Exeter

Blue Arrow; Exeter; On-site; GBP 22,500 - 27,500; Full time

Job summary

Blue Arrow in Central Exeter is seeking an Administrator to join the busy customer service and bookings team. This role focuses on supporting customers, handling booking enquiries, and maintaining accurate records using our booking system.

You will communicate effectively by phone and email, learn quickly, and work with colleagues to ensure smooth day-to-day operations. Immediate start available for highly organised candidates with a proactive attitude.

Qualifications

• Previous administration experience is required.
• Strong customer service and communication skills.
• Proficient with Microsoft Office and booking systems.
• Good attention to detail and organisational abilities.

Responsibilities

• Managing customer enquiries via phone and email
• Processing and managing bookings accurately
• Providing exceptional customer service at all times
• Updating and maintaining customer records
• Assisting with general administrative duties
• Resolving customer queries in a professional and timely manner
• Working closely with colleagues to ensure smooth day-to-day operations
• Learning and using our booking system effectively

Skills

Customer service

Attention to detail

Communication skills

MS Office

Education

Administrative experience

Tools

Booking system

Microsoft Office

Job description

Administrator (Customer Service & Bookings)

Location: Central Exeter

Hours: 37.5 hours per week

Start Date: Immediate Start Available

Salary: £13.20 per hour

About the Role

We are looking for an enthusiastic and organised Administrator to join our team in Central Exeter. This is an exciting opportunity for someone who thrives in a busy customer‑focused environment and enjoys providing excellent service to customers.

As part of our administration team, you will be responsible for supporting customers, handling booking enquiries, and ensuring that all communications are managed efficiently and professionally. The successful candidate will be confident communicating via both email and telephone and be able to quickly learn and navigate our booking system.

Key Responsibilities

• Managing customer enquiries via phone and email
• Processing and managing bookings accurately
• Providing exceptional customer service at all times
• Updating and maintaining customer records
• Assisting with general administrative duties
• Resolving customer queries in a professional and timely manner
• Working closely with colleagues to ensure smooth day‑to‑day operations
• Learning and using our booking system effectively

About You

• Previous administration experience
• Strong customer service skills
• Excellent written and verbal communication skills
• A professional and friendly telephone manner
• Good attention to detail and organisational skills
• Confidence using computer systems and Microsoft Office applications
• The ability to learn new software and processes quickly
• A proactive and positive attitude

Desirable

• Previous experience working within the leisure, fitness, sports, or hospitality sector
• Experience using booking or scheduling systems

Additional Requirements

• A satisfactory DBS check will be required prior to employment.
• Candidates must be available for an immediate start.

If you are highly organised, customer‑focused, and ready to start immediately, we’d love to hear from you.

Apply today online or call Matt at Blue Arrow (phone number removed) - thank you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.