Business Support Administrator

Cathedral Appointments Ltd; Exeter; On-site; GBP 15,750 - 26,250; Full time

Benefits offered by this job

Free onsite parking

28 days holiday

Employee discounts

Ongoing development opportunities

Job summary

Cathedral Appointments Ltd in Exeter is seeking a diligent Business Support Administrator to join a busy support team. This role blends administration, customer service and order processing to ensure a seamless journey from order placement to delivery and after-sales support, with full training provided to help you grow within a growing business.

The role is onsite, 36.25 hours per week over 5 days (including at least one weekend day per month).

Responsibilities

• Respond to customer enquiries via phone, email and online channels, delivering excellent customer service.
• Process customer orders, purchase invoices and maintain accurate records using internal systems.
• Monitor stock levels, supplier lead times and product information to support efficient order fulfilment.
• Manage customer returns, exchanges and order queries promptly and professionally.

Job description

Up to £26,250 DOE | Onsite | Exeter

Company Overview

Our client is a well-established and growing South West business with a strong reputation for delivering exceptional customer service and high-quality products. Operating within a fast-paced e-commerce environment, they are committed to providing an outstanding customer experience while fostering a supportive and collaborative workplace where employees are encouraged to develop and grow.

Role Overview

An excellent opportunity has arisen for an organised and customer-focused Business Support Administrator to join a busy support team. This varied role combines administration, customer service and order processing, ensuring customers receive a seamless experience from purchase through to delivery and after-sales support. Full training is provided, making this an ideal opportunity for someone looking to build a long-term career within a growing business.

Hours: 36.25 hours per week, worked over 5 days (including at least 1 weekend day) per month

Responsibilities of the Business Support Administrator

• Respond to customer enquiries via phone, email and online channels, delivering excellent customer service.
• Process customer orders, purchase invoices and maintain accurate records using internal systems.
• Monitor stock levels, supplier lead times and product information to support efficient order fulfilment.
• Manage customer returns, exchanges and order queries promptly and professionally.

Requirements of the Business Support Administrator

• Previous administration experience is essential.
• Proven customer service experience with excellent communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Confident using IT systems, with experience of online order processing or Shopify advantageous but not essential.

Benefits

• Up to £26,250 DOE.
• Full training and ongoing development opportunities.
• 28 days' holiday including bank holidays.
• Free onsite parking.
• Employee discounts and additional benefits.
• Supportive team environment with regular company social events.

If you're an organised administrator who enjoys delivering outstanding customer service and is looking to join a supportive, growing business, we'd love to hear from you. Apply today to find out more about this exciting opportunity.

Note on Sponsorship

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.