Customer Care Technician

HARRON HOMES LIMITED; South Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van and fuel card

Tools and equipment provided

25 days holiday + bank holidays

Ongoing training and development

Life assurance

Salary sacrifice pension

Job summary

Harron Homes Limited is seeking a Multi-Skilled Customer Care Technician to join our Customer Service team in Yorkshire. You will carry out remedial works in occupied homes, performing carpentry, plastering, decorating and general maintenance with a focus on right-first-time service.

The role requires a qualified multi-trade professional with strong practical skills and excellent communication. A full UK driving licence is essential, and you will work closely with the Customer Service team to

Qualifications

• Qualified in a recognised trade or able to demonstrate extensive multi-trade experience.
• Strong practical skills across multiple trades, particularly carpentry, decorating and plaster repairs.
• Excellent communication and interpersonal skills.

Responsibilities

• Carry out planned and reactive remedial works in occupied homes.
• Complete a variety of multi-trade repairs including carpentry, plaster patching, decorating and general maintenance.
• Diagnose defects and identify effective solutions.
• Communicate professionally with homeowners throughout each visit.
• Work closely with the Customer Service team to ensure all works are completed efficiently and to a high standard.
• Report recurring issues and assist with identifying long-term solutions.
• Source materials required for repairs and manage van stock effectively.
• Maintain accurate records, expenses and job updates.
• Ensure all work complies with Health & Safety requirements, company procedures and relevant building standards.
• Build positive relationships with customers while respecting their homes.

Skills

Carpentry

Plastering

Decorating

Maintenance

Communication

Education

Trade qualification (multi-trade)

Job description

Multi-Skilled Customer Care Technician – Yorkshire

We are looking for an experienced Multi-Skilled Customer Care Technician to join our Customer Service team in Yorkshire.

This is an excellent opportunity for a skilled tradesperson who takes pride in delivering exceptional customer service while carrying out high-quality remedial works within occupied homes. You will play a key role in ensuring our homeowners receive a professional, right-first-time service, helping us maintain the highest standards of customer satisfaction.

Key responsibilities:

• Carry out planned and reactive remedial works in occupied homes.
• Complete a variety of multi-trade repairs including carpentry, plaster patching, decorating and general maintenance.
• Diagnose defects and identify effective solutions.
• Communicate professionally with homeowners throughout each visit.
• Work closely with the Customer Service team to ensure all works are completed efficiently and to a high standard.
• Report recurring issues and assist with identifying long-term solutions.
• Source materials required for repairs and manage van stock effectively.
• Maintain accurate records, expenses and job updates.
• Ensure all work complies with Health & Safety requirements, company procedures and relevant building standards.
• Build positive relationships with customers while respecting their homes.

About you:

• Qualified in a recognised trade or able to demonstrate extensive multi-trade experience.
• Previous experience within housebuilding, property maintenance or customer care.
• Strong practical skills across multiple trades, particularly carpentry, decorating and plaster repairs.
• Good understanding of building regulations, quality standards and defect rectification.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage your own workload and prioritise effectively.
• Full UK driving licence.
• Customer-focused and professional.
• Reliable, trustworthy and well organised.
• A proactive problem solver with a "right first time" approach.
• Respectful when working within customers' homes.
• A strong team player who enjoys sharing knowledge and supporting colleagues.

What's on offer?

• Company van and fuel card
• Tools and equipment provided
• 25 days holiday + bank holidays
• Ongoing training and development
• Life assurance
• Able to purchase additional annual leave
• Access to EAP and wellbeing line
• Able to enrol within salary sacrifice pension scheme

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.

Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion