Excellence Support Team - Multitrader

Axis CLC Group; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Company van + fuel card

23 days annual leave

Referral fees

Long-service awards

Perkbox discounts

Volunteer day

Training and progression

Job summary

Axis CLC Group’s CARE Team in London and the South East is recruiting a skilled multi-trade operative for social housing maintenance, delivering high workmanship and customer service across occupied and void properties. You will diagnose faults, carry out repairs in carpentry, plumbing, plastering, tiling and decorating, keep accurate records, use handheld devices, and liaise with residents.

A full UK driving licence is required; salary up to £43,000, plus company van, fuel card, and extra

Qualifications

• Experience carrying out multi-trade repairs in social housing.
• Experience in responsive maintenance, voids or occupied homes is desirable.
• Experience using handheld devices or job management systems.

Responsibilities

• Complete multi-trade repairs across carpentry, plumbing, plastering, tiling, decorating.
• Diagnose faults, identify materials, and complete works right first time.
• Carry out responsive repairs and void property works within timescales and quality standards.
• Record progress and materials using handheld devices or job management systems.
• Liaise with residents and colleagues professionally.

Skills

Practical trades

Multi-trade repairs

Diagnose repair issues

Independent working

Customer service

IT basics

Education

Trade qualification

Tools

Job management systems

Handheld devices

Job description

Support for High Priority Contracts

The CARE Team is a specialist operational team working across London and the South East, established to strengthen performance on our most critical and high-risk contracts, supporting our clients’ and residents’ needs. The team is deployed where it delivers the greatest value, supporting peak demand, new contract mobilisations, and complex operational challenges that require experienced, high-impact intervention.

Engineers and operatives assigned to the CARE Team benefit from an enhanced pay and benefits package, reflecting the increased responsibility, flexibility, and performance expectations associated with this work. This includes higher earning potential and access to additional benefits designed to recognise skills, commitment, and adaptability.

Trusted to stabilise services, reinforce control, and raise delivery standards, the CARE Team operates at pace in fast-moving, demanding environments. Team members work across multiple contracts, engage with a wide range of clients, and rapidly adapt to different systems, processes, and operational models.

Each deployment presents a new challenge and a clear objective: to deliver visible, measurable improvements in service delivery, customer confidence, and operational performance.

Overall Purpose

Carry out a range of multi-trade repairs and maintenance works in occupied and void properties, delivering a high standard of workmanship and customer service. Work across responsive repairs, planned maintenance and remedial tasks as required, ensuring jobs are completed safely, efficiently and to specification. Support the smooth delivery of services in social housing and property maintenance environments, maintaining accurate records and communicating effectively with residents, colleagues and clients.

Key Tasks / Activities / Responsibilities

• Complete multi-trade repairs including carpentry, plumbing, patch plastering, tiling, decorating and basic flooring works.
• Diagnose faults, identify materials required and complete works right first time wherever possible.
• Carry out responsive repairs and void property works within agreed timescales and quality standards.
• Ensure all work is undertaken safely, following risk assessments, method statements and site procedures.
• Use handheld devices or job management systems to record progress, materials used and completion notes.
• Liaise professionally with residents, reporting any access issues, additional works or safeguarding concerns.
• Maintain tools, equipment and van stock in good order and request materials as needed.
• Escalate complex defects, specialist works or follow-on requirements to the appropriate supervisor.
• Work collaboratively with other trades and support service delivery across the contract.
• Undertake any other duties reasonably required within the scope of the role.

Person Specification

Key Knowledge

• Good working knowledge of multi-trade repair techniques and safe working practices.
• Understanding of responsive repairs and void property standards in social housing.
• Awareness of health and safety requirements, including manual handling and asbestos awareness.

Key Skills

• Strong practical trade skills across multiple disciplines.
• Ability to diagnose and resolve repair issues efficiently.
• Good communication and customer service skills.
• Able to work independently and manage daily workload.
• Accurate record-keeping and basic IT skills.

Key Experience

• Experience carrying out multi-trade repairs in domestic or social housing properties is required.
• Experience working in responsive maintenance, voids or occupied homes is desirable.
• Experience using handheld devices or job management systems is required.

What We Offer

• Salary of up to £43,000 depending on experience
• Company van and fuel card
• 23 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards
• Perkbox - discounts on retail, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression

Other Key Information

• Full UK driving licence required.
• Trade qualification or equivalent experience required.
• All staff must follow the company sustainability policy by minimising environmental impact, reducing waste, conserving resources and reporting any environmental concerns.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.