Customer Advisor

Network Plus group; Warrington; Presencial; GBP 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Full benefits package

Armed Forces-friendly

Descripción de la vacante

United Utilities is seeking a Customer Service Advisor in Warrington to handle customer and client enquiries across phone, website, and email channels. You will aim for outstanding customer satisfaction and ensure daily tasks are completed accurately and consistently.

The role requires IT literacy, organizational skills, and a background in customer service; experience in the utilities sector is preferred but not essential. A competitive salary and full benefits package are offered.

Formación

• Experience in utilities sector is preferred but not essential.
• IT and systems literacy required.
• Ability to stay organized and meet deadlines.

Responsabilidades

• Provide excellent customer service via phone, website, and email.
• Process enquiries accurately and efficiently.
• Maintain and update customer data in databases and escalate issues as needed.
• Handle and resolve customer complaints within given timescales and KPIs.

Conocimientos

Utilities sector experience

Customer service background

IT literacy

Time management

Descripción del empleo

Department: United Utilities

Location: Lingley Mere, Warrington

Compensation: £18,720 - £29,741.40 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge and Expertise

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.