Customer Care Specialist – Solutions & Service

Lyreco Group; Telford; Presencial; GBP 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

31 days holiday including bank"s

Company pension and life assurance

2 volunteering days per year

Employee referral scheme

Career break after 3 years

Learning and development opportunities

Resumo da oferta

Lyreco Group in Donnington Wood, Telford, is seeking a Customer Care Advisor to deliver a positive, professional experience across every interaction. You'll handle enquiries, resolve issues and support sales teams, contributing to a high level of customer satisfaction.

The role is office-based, full-time, with standard hours Monday to Friday, 9:00am–5:30pm, and a competitive salary. Experience in customer service, good IT skills (SAP a bonus) and a proactive approach are prized.

Qualificações

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Team-focused attitude and willingness to support colleagues.

Responsabilidades

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Conhecimentos

Excellent communication

Friendly telephone manner

Problem-solving

Organisational skills

Team focus

Attention to detail

Ferramentas

SAP

IT skills

Descrição da oferta de emprego

Lyreco Group in Donnington Wood, Telford, is seeking a Customer Care Advisor to deliver a positive, professional experience across every interaction. You'll handle enquiries, resolve issues and support sales teams, contributing to a high level of customer satisfaction.

The role is office-based, full-time, with standard hours Monday to Friday, 9:00am–5:30pm, and a competitive salary. Experience in customer service, good IT skills (SAP a bonus) and a proactive approach are prized.