Customer Care Specialist - First Contact & Solutions

Lyreco Singapore Malaysia; Telford; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

31 days holiday

Company pension

Volunteering days

Employee referral scheme

Résumé du poste

Lyreco Donnington Wood, Telford is seeking a Customer Care Advisor to deliver a positive, professional experience across every interaction. You will handle enquiries, resolve issues, and support our sales teams while building strong relationships with customers.

This full-time, permanent, office-based role offers a competitive salary and benefits, including generous holiday entitlement, pension, volunteering days and career development opportunities.

Qualifications

• Previous experience in customer service or customer care.
• Confident and friendly telephone manner.
• Strong organisation and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Good IT skills and proficiency with computer systems.

Responsabilités

• Delivering a positive customer experience across every interaction.
• Handling enquiries, providing information, resolving issues efficiently.
• Building relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting field-based and internal sales teams with enquiries.
• Identifying opportunities to promote relevant products and offers.

Connaissances

Excellent communication

Customer service

Problem solving

Organisational skills

Teamwork

IT skills

Telephone manner

Outils

SAP

Description du poste

Lyreco Donnington Wood, Telford is seeking a Customer Care Advisor to deliver a positive, professional experience across every interaction. You will handle enquiries, resolve issues, and support our sales teams while building strong relationships with customers.

This full-time, permanent, office-based role offers a competitive salary and benefits, including generous holiday entitlement, pension, volunteering days and career development opportunities.