Customer Care Specialist: First-Contact Support

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Company pension

Volunteer days

Employee referral scheme

Career development

Career break after 3 years

Learning opportunities

Job summary

Lyreco UK and Ireland is seeking a friendly, confident Customer Care Advisor to join our Donnington Wood, Telford team. You’ll be the first point of contact for customers, helping with enquiries, resolving issues and ensuring outstanding service.

We’re looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in accuracy. This is a full-time, permanent, office-based role with a competitive salary and benefits.

Qualifications

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• Positive proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.

Responsibilities

• Deliver a positive and professional customer experience across every interaction.
• Handle customer enquiries, provide information and resolve issues efficiently.
• Build strong relationships with customers and internal teams.
• Maintain accurate and up-to-date customer records.
• Support our field-based and internal sales teams with customer enquiries.
• Identify opportunities to promote relevant products and offers.
• Manage workload effectively to meet deadlines and service expectations.

Skills

Customer service

Excellent communication

Problem solving

Organisation

Multitasking

Teamwork

IT skills

SAP experience

Tools

SAP

Job description

Lyreco UK and Ireland is seeking a friendly, confident Customer Care Advisor to join our Donnington Wood, Telford team. You’ll be the first point of contact for customers, helping with enquiries, resolving issues and ensuring outstanding service.

We’re looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in accuracy. This is a full-time, permanent, office-based role with a competitive salary and benefits.