Customer Care Advisor

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Company pension

Volunteer days

Employee referral scheme

Career development

Career break after 3 years

Learning opportunities

Job summary

Lyreco UK and Ireland is seeking a friendly, confident Customer Care Advisor to join our Donnington Wood, Telford team. You’ll be the first point of contact for customers, helping with enquiries, resolving issues and ensuring outstanding service.

We’re looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in accuracy. This is a full-time, permanent, office-based role with a competitive salary and benefits.

Qualifications

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• Positive proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.

Responsibilities

• Deliver a positive and professional customer experience across every interaction.
• Handle customer enquiries, provide information and resolve issues efficiently.
• Build strong relationships with customers and internal teams.
• Maintain accurate and up-to-date customer records.
• Support our field-based and internal sales teams with customer enquiries.
• Identify opportunities to promote relevant products and offers.
• Manage workload effectively to meet deadlines and service expectations.

Skills

Customer service

Excellent communication

Problem solving

Organisation

Multitasking

Teamwork

IT skills

SAP experience

Tools

SAP

Job description

Location: Donnington, Telford

Salary: £26,227.50 per annum

Hours: Monday to Friday, 9:00am – 5:30pm

Contract: Full-time, Permanent

Working Pattern: Office-based

Be the person who makes a difference to our customers.

Great customer service isn't just about answering questions. It's about listening, finding solutions and making every interaction count.

At Lyreco, we’re looking for a friendly, confident and customer-focused Customer Care Advisor to join our team in Donnington Wood, Telford.

You’ll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we’re known for.

If you enjoy helping people, thrive in a busy environment and take pride in getting things right, we’d love to hear from you.

What you’ll be doing

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

What we’re looking for

We’re looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.

You’ll Ideally Have

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.

Experience using SAP would be an advantage, but isn’t essential.

What’s in it for you?

At Lyreco, we believe in recognising and supporting our people. Alongside a competitive salary, you’ll receive:

• 31 days’ holiday, including bank holidays, increasing to 38 days with service.
• Company pension and life assurance scheme.
• 2 fully paid volunteering days each year to support your local community.
• Employee referral scheme.
• Opportunity for a career break after 3 years’ service.
• Opportunities to learn, develop and grow your career.

Why join Lyreco?

At Lyreco, we believe in empowering people to create great. Whether that’s delivering an exceptional customer experience, supporting your colleagues or developing your own career, we want everyone to have the opportunity to make a difference.

You’ll be joining a supportive team where your ideas are valued, your contribution matters and you’re encouraged to learn, grow and succeed.

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to be themselves. We also take our responsibility towards our people, communities and the environment seriously.

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