Customer Care Advisor - First Contact & Orders

Time Recruitment Solutions Ltd; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Time Recruitment Solutions Ltd is recruiting a temporary Customer Care Advisor for a leading UK manufacturer in the food sector. The role focuses on handling calls, processing customer requests, and providing admin support to ensure high-quality service.

You will liaise with internal teams, manage customer data, and support telesales activities as required. Strong communication and organisation skills are essential in a fast-paced environment.

Qualifications

• Previous experience in a customer service, administration, receptionist, or office-based role.
• Excellent telephone manner and communication skills.
• Good organisational skills with strong attention to detail.
• Competent in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to manage multiple tasks and prioritise workload effectively in a busy environment.

Responsibilities

• Act as the first point of contact for incoming telephone calls, directing enquiries promptly and professionally.
• Respond to customer enquiries accurately and efficiently, escalating issues where appropriate.
• Process customer orders and update customer information in business systems as required.
• Provide support with telesales activities, contacting customers and processing orders when required.
• Maintain accurate records of customer interactions, enquiries, and orders.
• Liaise with internal departments to ensure customer enquiries and requests are resolved effectively.
• Support the administration of customer accounts, documentation, and correspondence.
• Deliver excellent customer service, building positive relationships with customers and stakeholders.
• Ensure all data is handled accurately and in accordance with company procedures and confidentiality requirements.
• Support the wider Customer Care team with administrative tasks and business projects as required.
• Undertake other reasonable duties as required to support the needs of the business.

Skills

Customer service

Telephone manners

Organisation

MS Office

Multitasking

Tools

CRM systems

Job description

Time Recruitment Solutions Ltd is recruiting a temporary Customer Care Advisor for a leading UK manufacturer in the food sector. The role focuses on handling calls, processing customer requests, and providing admin support to ensure high-quality service.

You will liaise with internal teams, manage customer data, and support telesales activities as required. Strong communication and organisation skills are essential in a fast-paced environment.