Water Quality Analyst: Diagnostics & Issue Resolution

United Utilities; Warrington; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Annual leave: 26 days (30 after 4 yrs)

Pension with up to 14% employer cont.

Performance bonus up to 7.5%

Healthcare plan

Gym and wellness discounts

Employee assistance

Enhanced parental leave

Job summary

United Utilities in Warrington is seeking a Water Quality Analyst to manage complex water quality issues and to co-ordinate responses to customer complaints and routine sampling. You will triage results, prioritise actions and ensure compliance with regulatory standards.

The role involves diagnosing issues, interpreting laboratory data, and providing expert knowledge across end-to-end water procedures. A strong customer-focus and collaboration across teams are essential.

Qualifications

• GCSEs A–C including Maths and English.
• Science GCSE or higher would be advantageous.
• Familiarity with SAP, INS, OMS and Aquavista.
• Proficient in Word, Excel and SharePoint.
• Knowledge of water quality and regulatory standards.

Responsibilities

• Diagnose complex customer issues through questioning and active listening.
• Resolve breaches of the Water Quality Standards per procedures.
• Manage customer expectations and set timescales for actions.
• Interpret data from multiple systems to diagnose issues and drive resolution.
• Develop expert knowledge of end-to-end water procedures and liaise with stakeholders.
• Monitor mailboxes and ensure agreed resolution times.
• Provide subject matter expertise where needed.
• Workload shared among analysts; no direct supervision or budget responsibility.

Skills

Excellent communication

Team collaboration

Analytical thinking

Customer-focused

Data interpretation

Organisational skills

Education

GCSEs including Maths and English

GCSE or above in a scientific discipline

Tools

SAP

INS

OMS

Aquavista

Word

Excel

SharePoint

Job description

United Utilities in Warrington is seeking a Water Quality Analyst to manage complex water quality issues and to co-ordinate responses to customer complaints and routine sampling. You will triage results, prioritise actions and ensure compliance with regulatory standards.

The role involves diagnosing issues, interpreting laboratory data, and providing expert knowledge across end-to-end water procedures. A strong customer-focus and collaboration across teams are essential.