Water Mains Plumbing Technician – Customer-Focused

Go Traffic Management Limited; Nottingham; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary based on experience

Full benefits package

Equal Opportunity Employer

Armed Forces friendly

Job summary

Network Plus is seeking a skilled Plumbing Technician to join our team on the United Utilities Water Mains Rehab Contract across the North West. You will attend customer properties to investigate and resolve water-related issues, ensuring minimal disruption and clear communication with customers.

Based in Worsley, the role requires a recognised plumbing qualification or equivalent experience, a full UK driving licence, and the ability to work flexibly across the North West.

Qualifications

• Recognised plumbing qualification or demonstrable plumbing experience.
• Experience of fault finding and diagnosing plumbing issues.
• Experience of dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and customer visits.
• Ability to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire).

Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works.
• Organise and undertake the inspection, cleaning, repair or replacement of affected fittings and appliances, including taps, showers and toilet fittings where impacted following work on the water network.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues, determining whether faults lie within the water network or the customer's internal plumbing.
• Undertake minor plumbing repairs, remedial works, blow backs and the clearance of blockages or restrictions where appropriate.
• Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other operational activities, escalating matters requiring further network intervention.
• Communicate findings, actions taken and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively.
• Accurately record all visits, investigations, photographs and completed works using company systems.
• Work collaboratively with Customer Managers, Customer Liaison Officers and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints.
• Ensure all activities are completed in accordance with company procedures, health and safety requirements and relevant industry standards.
• Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks and the distribution of customer information.

Skills

Plumbing qualification or experience

Fault finding

Blockages / low pressure issues

Domestic water systems

Customer service

Independent working

UK driving licence

Mobile tech for recording

North West travel

Job description

Network Plus is seeking a skilled Plumbing Technician to join our team on the United Utilities Water Mains Rehab Contract across the North West. You will attend customer properties to investigate and resolve water-related issues, ensuring minimal disruption and clear communication with customers.

Based in Worsley, the role requires a recognised plumbing qualification or equivalent experience, a full UK driving licence, and the ability to work flexibly across the North West.