Customer Service Advisor

Search; Glasgow; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working after 6 months

Job summary

Search is hiring a Customer Service Advisor in Glasgow City Centre. This permanent role offers £24,500 per annum, 35 hours per week, Monday to Friday, with hybrid working after six months.

You will help customers by phone and email, take ownership of queries, keep records accurate and learn new systems and processes with a supportive team and ongoing coaching.

Qualifications

• No prior contact centre or financial services experience required.
• Comprehensive training and ongoing coaching.
• Permanent role with opportunities to develop specialist knowledge.
• Hybrid working available after 6 months, subject to competency.

Responsibilities

• Help customers with inquiries by phone and email.
• Take ownership of queries and ensure customers receive support.
• Maintain accurate records and customer information.
• Learn new systems, products and processes.
• Work with a supportive team committed to helping you succeed.

Job description

Customer Service Advisor - Glasgow City Centre

£24,500 per annum | Permanent position
Start date: 7 December 2026
Monday to Friday | 35 hours per week | Shifts between 8:30am and 5:30pm
Hybrid working available after 6 months, subject to a successful competency assessment.

Looking for more stability, a better work-life balance or a chance to take your career in a new direction? This could be the opportunity you've been waiting for!

We're looking for friendly, reliable people who enjoy helping others and want to build a long-term career in customer service and financial services.

What you'll be doing:

• Helping customers with their enquiries by phone and email.
• Taking ownership of queries and ensuring customers receive the support they need.
• Maintaining accurate records and customer information.
• Learning new systems, products and processes.
• Working alongside a supportive team committed to helping you succeed.

Why consider this opportunity?

• No previous contact centre or financial services experience required.
• Comprehensive training and ongoing coaching.
• Supportive colleagues and experienced mentors.
• A permanent role with opportunities to develop specialist knowledge.
• The chance to build a stable, long-term career.

We're interested in people from all backgrounds, including retail, hospitality, healthcare, administration, education and other customer-facing roles. Your attitude, reliability and willingness to learn matter more than having the perfect CV.

A fresh opportunity, a supportive environment and the chance to build something long term. What have you got to lose?

Ready for a fresh start and a career you can grow in?

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.