Customer Experience & Support Advisor

EE; Plymouth; On-site; GBP 21,000 - 33,000; Full time

Benefits offered by this job

Uncapped commission

Online GP

Carer’s Leave

Maternity/paternity/adoption leave

Discounts on EE/BT products

Career development

Season Ticket Travel Loan

Volunteering days

Private healthcare

Dental

Job summary

EE is hiring a Customer Service Advisor in Plymouth. You will engage with customers by phone, provide support, guidance and solutions to queries, and build lasting relationships to deliver exceptional service.

We offer comprehensive training, flexible break scheduling, and a range of benefits including uncapped monthly commissions, private healthcare, and travel support. Join a supportive team culture focused on career development and personal growth.

Qualifications

• Role requires a warm, engaging personality focused on helping customers.
• Strong listening and problem-solving skills.
• Ability to adapt to flexible start dates and shift patterns.

Responsibilities

• Engage with customers over the phone to resolve queries.
• Provide guidance and solutions to ensure a positive experience.
• Build relationships and maintain high service standards.

Skills

Customer service

Communication

Empathy

Job description

EE is hiring a Customer Service Advisor in Plymouth. You will engage with customers by phone, provide support, guidance and solutions to queries, and build lasting relationships to deliver exceptional service.

We offer comprehensive training, flexible break scheduling, and a range of benefits including uncapped monthly commissions, private healthcare, and travel support. Join a supportive team culture focused on career development and personal growth.