Customer Service Advisor - Flexible Hours, Training & Benefits

Ee; Wallsend; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Employee discounts

Career development

Season ticket loan

Volunteering days

Private healthcare & dental

Job summary

EE Tyneside in Newcastle upon Tyne is hiring a Customer Service Advisor to connect with customers by phone, provide support, guidance and solutions.

You will build relationships, deliver exceptional service, and participate in training to understand EE products and services.

The role offers 12-hour shifts, weekend work, and a starting salary of £26,116 with progression to £26,738 after eight months.

Qualifications

• Empathetic and patient with a passion for helping people.
• Strong listening skills and ability to build relationships with customers.
• Willing to learn about EE products and services through training.

Responsibilities

• Engage with customers over the phone, offering support and solutions.
• Provide exceptional service and resolve customer issues promptly.
• Help customers with EE products and services and guide them to the right options.

Skills

Empathy

Patience

Active listening

Customer service

Job description

EE Tyneside in Newcastle upon Tyne is hiring a Customer Service Advisor to connect with customers by phone, provide support, guidance and solutions.

You will build relationships, deliver exceptional service, and participate in training to understand EE products and services.

The role offers 12-hour shifts, weekend work, and a starting salary of £26,116 with progression to £26,738 after eight months.