Customer Service Advisor

EE; Plymouth; Sur place; GBP 21 000 - 33 000; Plein temps

Avantages offerts par ce poste

Uncapped commission

Online GP

Carer’s Leave

Maternity/paternity/adoption leave

Discounts on EE/BT products

Career development

Season Ticket Travel Loan

Volunteering days

Private healthcare

Dental

Résumé du poste

EE is hiring a Customer Service Advisor in Plymouth. You will engage with customers by phone, provide support, guidance and solutions to queries, and build lasting relationships to deliver exceptional service.

We offer comprehensive training, flexible break scheduling, and a range of benefits including uncapped monthly commissions, private healthcare, and travel support. Join a supportive team culture focused on career development and personal growth.

Qualifications

• Role requires a warm, engaging personality focused on helping customers.
• Strong listening and problem-solving skills.
• Ability to adapt to flexible start dates and shift patterns.

Responsabilités

• Engage with customers over the phone to resolve queries.
• Provide guidance and solutions to ensure a positive experience.
• Build relationships and maintain high service standards.

Connaissances

Customer service

Communication

Empathy

Description du poste

Various Start Dates Shift Pattern - 12 Hours

What’s in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support.

We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career.

What are you waiting for?