Customer Care Specialist | Competitive Pay & Growth

EE Limited; South Shields; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Online GP

Carer’s leave

Maternity/paternity/adoption leave

EE & BT discounts

Private healthcare (optional)

Season Ticket Travel Loan

Volunteering days

Career development support

Descripción de la vacante

EE Limited is seeking a Customer Service Advisor in the United Kingdom. The role involves engaging with customers by phone, delivering guided support, and providing solutions with a friendly, empathetic approach. You will receive comprehensive training to confidently discuss EE products and services.

The position offers a starting salary of £26,116 with a rise to £26,738 after 8 months, plus incentives and bonuses. Shifts are 12 hours, with work between 8am and 9pm, including every other weekend.

Formación

• Strong communication with empathy and patience.
• Ability to listen, understand and build relationships with customers.
• Willing to undergo comprehensive training on EE products and services.

Responsabilidades

• Handle customer inquiries by phone and provide solutions.
• Build relationships and deliver exceptional service.
• Support flexible break scheduling and contribute to a positive team culture.

Conocimientos

Empathy

Patience

Active listening

Educación

No degree required

Herramientas

Phone support

Descripción del empleo

EE Limited is seeking a Customer Service Advisor in the United Kingdom. The role involves engaging with customers by phone, delivering guided support, and providing solutions with a friendly, empathetic approach. You will receive comprehensive training to confidently discuss EE products and services.

The position offers a starting salary of £26,116 with a rise to £26,738 after 8 months, plus incentives and bonuses. Shifts are 12 hours, with work between 8am and 9pm, including every other weekend.