Technical Customer Service (TCS) Engineer

Lyreco Singapore Malaysia; England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

31 days holiday incl. bank holidays

Pension & Life Assurance Scheme

Cycle to Work Scheme

Eye care vouchers

2 volunteering days per year

Grow Our Own Talent Programme

Employee Referral Scheme

Long Service Awards

Job summary

Lyreco is seeking a hands-on Technical Customer Service Engineer to join our field engineering team across Surrey and surrounding areas. You’ll own service delivery on customer sites, install, service and maintain dispensing and dosing equipment, diagnose faults and deliver solutions that keep systems safe and reliable.

This field-based role offers independence within a collaborative team, a company vehicle, generous holiday, pension and wellbeing benefits.

Qualifications

• Practical engineering experience with fault diagnosis and repair.
• Ability to read electrical diagrams and perform basic plumbing tasks.
• Independent field-based work with strong communication and organisation.

Responsibilities

• Provide hands-on technical support at customer sites and maintain equipment.
• Install, commission and service dispensing and dosing systems.
• Diagnose faults, troubleshoot issues and complete repairs to restore operation.
• Carry out planned servicing and preventive maintenance.
• Test equipment and perform safety checks to meet specifications.
• Manage parts requirement and ensure availability.
• Complete accurate electronic job sheets and communicate with team.
• Take ownership of van stock, equipment and workload.

Skills

Engineering experience

Electrical diagrams

Hands-on problem solving

Independent field-based work

Customer communication

Organisation & IT skills

UK driving licence

Dispensing/dosing equipment experience

Job description

Technical Customer Service (TCS) Engineer

Location: Field-based, Surrey and surrounding areas. Hours: Monday to Friday, 36.25 hours per week Contract: Permanent / Full Time

Ready to create something great? At Lyreco, we're about empowering people to create great – and we're looking for a Technical Customer Service (TCS) Engineer to join our Engineering team. This is an opportunity to take ownership of your work in a hands‑on field engineering role where no two days are the same. You'll work directly with customers, using your technical expertise to solve problems, maintain essential equipment and deliver a service you can be proud of.

What you'll be doing

• Provide hands‑on technical support across customer sites, installing, servicing and maintaining specialist dispensing and dosing equipment to keep it safe, reliable and performing as it should.
• Install and commission dispensing and dosing equipment, including dishwasher, laundry, chemical and enzyme dosing systems.
• Diagnose faults, troubleshoot issues and complete repairs to get equipment back up and running.
• Carry out planned servicing and preventative maintenance across customer sites.
• Test equipment and complete quality and safety checks to ensure it meets required specifications and regulations.
• Identify required replacement parts and ensure the correct components are ordered and available.
• Complete accurate electronic job sheets and maintain regular communication with the technical customer services team.
• Take ownership of your van stock, equipment and workload while delivering a professional service to our customers.

What we're looking for

• Practical engineering experience with the confidence to diagnose and resolve technical faults.
• Competence working with electrical systems, including reading electrical diagrams, alongside basic plumbing skills.
• A practical, hands‑on approach with strong problem‑solving skills and attention to detail.
• The confidence to work independently in a field‑based role while remaining part of a wider team.
• Good communication skills and the ability to build positive relationships with customers.
• Good organisation and IT skills, with the ability to manage your workload and complete accurate service records.
• A full UK driving licence.
• Ideally, 2-5 years' engineering experience working with dispensing or dosing equipment, or similar systems.

What you'll get

• Company vehicle.
• 31 days' holiday, inclusive of bank holidays.
• Pension & Life Assurance Scheme.
• Cycle to Work Scheme, retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme, supporting your internal career development.
• Employee Referral Scheme.
• Long Service Awards to celebrate your career milestones.

All work to company values: Passion, Respect, Agility, Excellence.

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities. #INDMPUK

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco's mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.