Customer Care Specialist - Evenings & Weekends

Ap Personnel; St Peter Port; On-site; GBP 21,000 - 24,000; Full time

Job summary

Ap Personnel is partnering with a client in Guernsey to recruit a permanent Customer Services Advisor for their St. Peter Port operation.

You will be at the heart of the contact centre, handling phone and online queries, resolving faults, processing service requests and promoting telecom products. You will work shifts across evenings, weekends and bank holidays within hours 8am-8pm on weekdays and 9am-6pm Saturdays, delivering a consistently friendly and professional customer experience.

Qualifications

• Customer-focused attitude with proven experience in frontline roles.
• Clear and effective communication, both verbal and written.
• Willingness to work evenings, weekends and bank holidays.
• Guernsey resident with Guernsey Resident Working Permit.

Responsibilities

• Handle phone and online queries from customers.
• Resolve faults and process service requests.
• Promote fibre, broadband, mobile and related services.
• Maintain accurate data input and administration.
• Work as part of a team to deliver high-quality customer care.

Skills

Customer-first mindset

Empathy and customer-facing experience

Superb telephone manner

Excellent verbal and written comms

Ownership and accountability

Teamwork and relationship building

Flexibility for shift work

Organisation and attention to detail

Interest in technology

Professional image

Calm under pressure

Job description

Ap Personnel is partnering with a client in Guernsey to recruit a permanent Customer Services Advisor for their St. Peter Port operation.

You will be at the heart of the contact centre, handling phone and online queries, resolving faults, processing service requests and promoting telecom products. You will work shifts across evenings, weekends and bank holidays within hours 8am-8pm on weekdays and 9am-6pm Saturdays, delivering a consistently friendly and professional customer experience.