Customer Services Advisor - Guernsey

Ap Personnel; St Peter Port; Presencial; GBP 21.000 - 24.000; Jornada completa

Descripción de la vacante

Ap Personnel is partnering with a client in Guernsey to recruit a permanent Customer Services Advisor for their St. Peter Port operation.

You will be at the heart of the contact centre, handling phone and online queries, resolving faults, processing service requests and promoting telecom products. You will work shifts across evenings, weekends and bank holidays within hours 8am-8pm on weekdays and 9am-6pm Saturdays, delivering a consistently friendly and professional customer experience.

Formación

• Customer-focused attitude with proven experience in frontline roles.
• Clear and effective communication, both verbal and written.
• Willingness to work evenings, weekends and bank holidays.
• Guernsey resident with Guernsey Resident Working Permit.

Responsabilidades

• Handle phone and online queries from customers.
• Resolve faults and process service requests.
• Promote fibre, broadband, mobile and related services.
• Maintain accurate data input and administration.
• Work as part of a team to deliver high-quality customer care.

Conocimientos

Customer-first mindset

Empathy and customer-facing experience

Superb telephone manner

Excellent verbal and written comms

Ownership and accountability

Teamwork and relationship building

Flexibility for shift work

Organisation and attention to detail

Interest in technology

Professional image

Calm under pressure

Descripción del empleo

Customer Services Advisor - Guernsey

We are working with our client to recruit a permanent Customer Services Advisor to join our client's team in St. Peter Port. In this role, you will be at the heart of their customer contact centre, handling phone and online queries, resolving faults, processing service requests and promoting a range of products including fibre, broadband, mobile and related services. You'll work shifts across evenings, weekends and bank holidays within operating hours of 8 a.m.-8 p.m. Monday to Friday and 9 a.m.-6 p.m. on Saturdays, helping deliver a consistently efficient, friendly and professional customer experience.

Key Skills & Attributes

• Customer first mindset - Genuine passion for putting customers first and achieving positive, customer-focused outcomes.
• Empathy and customer-facing experience - Ability to understand customer needs, reassure them and build trust through previous customer-facing roles.
• Superb telephone manner and listening skills - Clear, professional phone presence and active listening to diagnose issues accurately.
• Excellent verbal and written communication - Capable of translating technical or complex information into simple, understandable terms.
• Ownership and accountability - Self-motivated, taking responsibility for issues and seeing them through to successful resolution.
• Teamwork and relationship building - Comfortable working alone or within a team, maintaining strong working relationships.
• Flexibility for shift work - Willingness to work outside standard hours to support customers when they need it.
• Organisation and attention to detail - Methodical approach, ensuring accurate data input, order processing and administration.
• Interest in technology - Curious about current and future technology, particularly within telecommunications.
• Professional image - Smart appearance, representing our client's progressive image and high customer care standards.
• Calm under pressure with a positive attitude - Cheerful, optimistic and able to remain controlled in busy or challenging situations.

Please note applications can only be taken from candidates living in Guernsey who are in the possession of a Guernsey Resident Working Permit.