Customer Care & Revenue Growth Specialist

Candela Medical; Nechells; On-site; GBP 28,000 - 42,000; Full time

Job summary

Candela Corporation in the United Kingdom is seeking a proactive Customer Care Administration Specialist to support customers with finance and general administration. The role focuses on renewing and upselling maintenance contracts and consumables, combining customer service excellence with commercial awareness.

You will manage work orders, invoices, quotes, and CRM records, build lasting relationships, and collaborate with sales, service, and operations to maximise customer lifetime value.

Qualifications

• 2–4 years in customer-facing roles with sales exposure.
• Experience with technical products or service contracts is a plus.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Process orders, credits, and invoices for assigned customers.
• Drive revenue by renewing and upselling maintenance contracts.
• Build long-term relationships and understand customer needs.
• Maintain CRM records and track renewals and KPIs.
• Coordinate with sales, technical support, and operations teams.
• Attend Birmingham office regularly.

Skills

Customer service

Upselling

Account management

Communication

Negotiation

CRM tools

Education

Bachelor's degree in business

Tools

Salesforce

ServiceMax

Job description

Candela Corporation in the United Kingdom is seeking a proactive Customer Care Administration Specialist to support customers with finance and general administration. The role focuses on renewing and upselling maintenance contracts and consumables, combining customer service excellence with commercial awareness.

You will manage work orders, invoices, quotes, and CRM records, build lasting relationships, and collaborate with sales, service, and operations to maximise customer lifetime value.