Customer Success & Revenue Growth Specialist

Candela Corporation; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Candela Corporation is seeking a customer success oriented professional to manage assigned accounts from Birmingham. You will handle credits and rebills, build relationships, and ensure customer satisfaction while identifying opportunities to upsell contracts and services.

The role requires strong communication, problem-solving, and collaboration with sales, technical support, and operations teams to reduce churn and grow recurring revenue.

Qualifications

• Experience in customer-facing roles with sales exposure.
• Ability to manage multiple accounts and priorities.
• Strong commercial mindset with upselling/cross-selling experience.

Responsibilities

• Correctly process customer credits and rebills.
• Act as main point of contact for assigned customers.
• Build strong, long-term relationships and understand customer needs.

Skills

Customer service

Inside sales

Account management

Upselling/cross-selling

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in business/marketing or related field

Tools

CRM tools

Servicemax

Salesforce

Job description

Candela Corporation is seeking a customer success oriented professional to manage assigned accounts from Birmingham. You will handle credits and rebills, build relationships, and ensure customer satisfaction while identifying opportunities to upsell contracts and services.

The role requires strong communication, problem-solving, and collaboration with sales, technical support, and operations teams to reduce churn and grow recurring revenue.