Commercial Support Specialist: Data, Contracts & Growth

EMR Group; England; On-site; GBP 25,000 - 32,000; Full time

Job summary

EMR Group in the United Kingdom is seeking a proactive Commercial Support Administrator to join our Customer Experience team. You will support pricing, contracts, supplier information, customer records and financial processes to ensure accuracy and compliance.

Responsibilities include onboarding customers, maintaining CRM records, processing payments and invoices, supporting the Commercial Buying team, and performing regular data checks to resolve discrepancies quickly.

Qualifications

• Experience in an administrative or commercial support role.
• Strong attention to detail and commitment to accuracy.
• Confident using Microsoft Office, particularly Excel.
• Experience using CRM systems and databases.
• Excellent communication and relationship-building skills.
• Well organised and able to prioritise tasks in a fast-paced environment.
• Commercially aware, proactive, and solutions-focused.

Responsibilities

• Supporting customer onboarding and providing excellent service to customers and suppliers.
• Maintaining CRM records, contracts, pricing information, and commercial systems.
• Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
• Processing payments, self-bills, and trader invoices accurately and on time.
• Supporting the Commercial Buying team with supplier and customer interactions.
• Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
• Carrying out regular data checks and resolving discrepancies quickly.
• Identifying opportunities to support increased volumes, material supply, and commercial growth.
• Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.

Skills

CRM systems

Microsoft Excel

Data accuracy

Customer service

Organisational skills

Communication

Teamwork

Tools

CRM systems

Microsoft Office

Job description

EMR Group in the United Kingdom is seeking a proactive Commercial Support Administrator to join our Customer Experience team. You will support pricing, contracts, supplier information, customer records and financial processes to ensure accuracy and compliance.

Responsibilities include onboarding customers, maintaining CRM records, processing payments and invoices, supporting the Commercial Buying team, and performing regular data checks to resolve discrepancies quickly.