Customer Care Specialist - Contact Centre

AmerisourceBergen Corporation; Leigh; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Cencora in the United Kingdom is seeking a customer-focused support professional to join our contact centre team. You will provide excellent service, handle queries across phone, email and chat, and maintain accurate records while following data protection standards.

The role requires up to 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. You will collaborate with colleagues to meet performance targets and continuously improve

Qualifications

• Up to 2 years of experience in a contact centre or similar environment.
• Experience handling inquiries through multiple channels (phone, email, chat, etc).
• Strong verbal and written communication skills.
• Ability to manage customer complaints professionally.
• Good organizational skills with the ability to prioritize workload and meet deadlines.
• Data entry and record-keeping accuracy.

Responsibilities

• Deliver excellent customer service across all customer interactions.
• Handle inbound and outbound customer contacts professionally and efficiently.
• Accurately process customer orders, requests, and inquiries.
• Resolve customer queries within agreed timelines and provide regular progress updates.
• Escalate complex issues to the Contact Centre Team Leader as needed.
• Manage customer complaints in a calm, professional, and solution-oriented manner.
• Maintain accurate records of all customer interactions in company systems.
• Ensure compliance with GDPR and data protection standards.
• Continuously develop product, process, and system knowledge.
• Meet individual productivity, quality, and service level targets.
• Collaborate with colleagues and contribute to team goals and performance.

Skills

Customer service

Communication skills

Multichannel support

Problem solving

Time management

Attention to detail

Data entry

MS Office

Teamwork

Adaptability

Tools

CRM systems

Job description

Cencora in the United Kingdom is seeking a customer-focused support professional to join our contact centre team. You will provide excellent service, handle queries across phone, email and chat, and maintain accurate records while following data protection standards.

The role requires up to 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. You will collaborate with colleagues to meet performance targets and continuously improve