Customer Service & CRM Specialist (Soft Sales)

Celnor; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme linked to team desempenho

Ongoing training and development

Career progression within Calbarrie &C

Job summary

Calbarrie Compliance Services, part of the Celnor Group, is recruiting a proactive Customer Service Representative in Cheltenham. You will maintain customer records, follow up quotations and handle enquiries to support the sales team and foster repeat business.

This office-based role emphasises building relationships with customers, delivering excellent service and accurate data management to drive customer retention.

Qualifications

• Minimum 2 years' experience in a customer service, sales administration or similar office-based role.
• Confident and professional telephone manner.
• Strong communication and interpersonal skills.
• Comfortable making soft sales calls and following up quotations.
• Experience using CRM systems and Microsoft Office, particularly Excel.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent problem-solving and time management skills.

Responsibilities

• Update and maintain customer records within the CRM system.
• Follow up outstanding quotations and customer enquiries.
• Make proactive calls to existing customers to encourage repeat business and maintain relationships.
• Assist with sales administration activities, including processing customer orders.
• Handle customer enquiries via telephone and email.
• Provide excellent customer service and resolve customer issues efficiently.
• Work closely with the sales team to maintain accurate customer information.
• Maintain a high level of organisation and attention to detail.

Skills

Customer service

Sales administration

Telephone manner

CRM systems

Microsoft Office

Excel

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Calbarrie Compliance Services, part of the Celnor Group, is recruiting a proactive Customer Service Representative in Cheltenham. You will maintain customer records, follow up quotations and handle enquiries to support the sales team and foster repeat business.

This office-based role emphasises building relationships with customers, delivering excellent service and accurate data management to drive customer retention.