Customer Care Representative

Pertemps Bond; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

Friday WFH

Job summary

Pertemps Bond is seeking a Customer Care Representative to join a busy Supply Chain team within a manufacturing organisation specialising in innovative and sustainable food packaging solutions.

You will manage orders from receipt to delivery, provide prompt support by phone and email, and act as the main link between customers, sales and internal departments to ensure accurate processing and a first-class customer experience.

Qualifications

• Education ideally A Levels, Baccalaureate, Degree level, or equivalent.
• Strong IT skills, including Microsoft Office, with ability to learn new systems quickly.
• Experience with ERP systems (desirable).
• Excellent customer service and relationship-building skills.
• Proactive in identifying customer needs and resolving issues.
• Strong communication and interpersonal skills.
• Calm and resilient under pressure.
• Organisational and problem-solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Manage customer orders from receipt to delivery.
• Provide prompt, professional support via phone and email.
• Handle inquiries on products, pricing, delivery, accounts.
• Investigate and resolve complaints promptly.
• Maintain pricing accuracy per agreements.
• Support Sales with admin tasks.
• Serve as main contact for customers on supply chain matters.
• Keep ERP records up to date.
• Coordinate international shipments and customs compliance.
• Provide cover for colleagues during absences.
• Suggest process improvements to add value.

Skills

IT skills

Customer service

Communication

Organisation

Education

Degree level or equivalent

Tools

ERP system

Job description

Customer Care Representative

Salary: £28,000 - £30,000 per annum. Full Time | 36 Hours Per Week - Opportunity to Work from Home on Fridays.

Are you passionate about delivering exceptional customer service and building strong client relationships? We are seeking a proactive and customer-focused Customer Care Representative to join a busy Supply Chain team within a well-established manufacturing organisation specialising in innovative and sustainable food packaging solutions.

This is an exciting opportunity to join a growing international business where customer satisfaction, continuous improvement, and teamwork are at the heart of everything they do.

The RoleAs a Customer Care Representative, you will act as a key link between customers, sales teams, and internal departments, ensuring orders are processed accurately and delivered efficiently while providing a first-class customer experience.

Key Responsibilities

• Manage customer orders from receipt through to delivery, ensuring a smooth and efficient process.
• Provide prompt, professional, and effective customer support via phone and email.
• Handle customer enquiries regarding products, pricing, delivery schedules, and account information.
• Investigate and resolve customer complaints and issues in a timely manner.
• Maintain accurate pricing information in line with commercial agreements and negotiated terms.
• Support the Sales team by responding quickly to requests and providing administrative assistance.
• Serve as a primary point of contact for both internal and external customers on supply chain and order-related matters.
• Ensure customer records and account information are kept up to date within the ERP system.
• Coordinate international shipments and support customs compliance requirements.
• Provide cover and support for colleagues and management during periods of absence.
• Contribute ideas and initiatives that enhance processes, improve efficiency, and add value for customers.

About You

To be successful in this role, you will have:

• A good standard of education, ideally A Levels, Baccalaureate, Degree level, or equivalent.
• Strong IT skills, including Microsoft Office applications, with the ability to learn new systems quickly.
• Previous experience working with an ERP system (desirable).
• Excellent customer service skills with the ability to build long-lasting relationships.
• A proactive approach to identifying customer needs and resolving issues before they escal
• Strong communication and interpersonal skills with a friendly, professional manner.
• The ability to remain calm and resilient when working under pressure.
• Excellent organisational, planning, and problem-solving abilities.
• A methodical and accurate approach to managing workloads and meeting deadlines.
• The ability to work both independently and collaboratively within a team environment.
• A positive, flexible, and self-motivated attitude with a willingness to support the business when required.

What's on Offer?

• Competitive salary of £28,000 - £30,000 per annum
• Hybrid working arrangement with potential to work from home on Fridays
• 36-hour working week
• Opportunity to join a supportive and collaborative team
• Career development within a growing international organisation
• Dynamic and fast-paced working environment

If you're an enthusiastic customer service professional looking for your next challenge, we'd love to hear from you.